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Vacancy title:
Customer Happiness Specialist
Jobs at:
Greenspoon KenyaDeadline of this Job:
21 September 2022
Within Kenya , Nairobi , East Africa
Summary
Date Posted: Monday, September 05, 2022 , Base Salary: Not Disclosed
Learn more about Greenspoon Kenya
Greenspoon Kenya jobs in Kenya
JOB DETAILS:
Customer Happiness Specialist
Role Description / Responsibilities
The Customer Happiness Specialist will help us with the following:
• Drive our NPS score and customer service score
• Responding to customer enquiries through phone and WhatsApp
• Contacting customers with abandoned carts or failed orders/payments
• Contacting and reactivating inactive customers
• Check retention rates
• Set up customer service processes
• Come up with creative gifts or giveaways for customers
• Cross selling for orders
Qualifications
• Bachelor’s level
• Excellent written and verbal communication in English and Swahili
• Super representative
• Extremely patient and empathic with customer
• Super problem solver and organizer
• Eager to learn
Job Experience: No Requirements
Work Hours: 8
Level of Education: Bachelor Degree
Job application procedure
Interested and qualified? Go to Greenspoon Kenya on www.linkedin.com to apply
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