Background

Freight Forwarders Tanzania is a leading company in the logistics and freight forwarding industry. We are committed to providing exceptional services to our clients and are looking for a dynamic individual to join our team.

Responsibilities

The Customer Relationship Manager (CRM) will be responsible for managing client accounts, building long-term business relationships, and ensuring customer satisfaction. This role involves handling client inquiries, resolving issues, and coordinating with internal teams to deliver seamless service.

Qualifications & Requirements

Candidates should possess a Graduate or Diploma in Logistics, Clearing and Freight Forwarding, or a related field. A minimum of 4 years of working experience at a Management level in a Clearing & Forwarding (C&F) company or related industry is required. Proven leadership and management experience is mandatory. Excellent communication skills in both English and Swahili are essential. The candidate must be conversant with:

• Clearance of local shipments
• Customs declarations and related applications
• Relevant regulatory procedures in Clearing & Forwarding operations

Key Competencies

Strong customer service orientation, ability to manage client accounts and build long-term business relationships, problem-solving and decision-making skills, and a high level of integrity and professionalism are expected.

• Managing client accounts
• Building long-term business relationships
• Ensuring customer satisfaction
• Handling client inquiries
• Resolving issues
• Coordinating with internal teams
• Clearance of local shipments
• Customs declarations and related applications
• Relevant regulatory procedures in Clearing & Forwarding operations

• Strong customer service orientation
• Ability to manage client accounts and build long-term business relationships
• Problem-solving and decision-making skills
• High level of integrity and professionalism
• Excellent communication skills in both English and Swahili

• Graduate or Diploma holder in Logistics, Clearing and Freight Forwarding, or a related field
• Minimum of 4 years working experience at Management level in a Clearing & Forwarding (C&F) company or related industry
• Proven leadership and management experience (mandatory)
• Excellent communication skills in both English and Swahili
• Conversant with: Clearance of local shipments, Customs declarations and related applications, Relevant regulatory procedures in Clearing & Forwarding operations