Customer Relationship Officer -Ukunda, Kwale
2025-08-18T05:31:21+00:00
Bridge Talent Management
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https://bridgetalentgroup.com/
FULL_TIME
Consulting
Customer Service
2025-08-30T17:00:00+00:00
Kenya
8
Job Overview
We are looking for a customer relationship for our client, a growing social enterprise in the renewable energy sector. The role involves conducting effective after-sales visits to onboard customers, ensure correct product usage, supporting repayment compliance, and encouraging fuel reordering. This position requires strong communication skills, field mobility, and the ability to build trust with customers to reduce loan default risk.
Key responsibilities
Post Sale Visit
- Collaborate with Call center agents & Adoption coordinator to pre plan 1st after sale customer visit
- Ensure proper pre onboarding exercise including ( company's connect app tutorial, Stove lighting)
- Execute after sale user visit as scheduled and assigned by the Adoption coordinator to effectively onboard the customer and provide (Product knowledge , Credit obligation , how to order? fuel and Sync)
- Company User - Product check list. Adoption agents will be responsible for a Pre onboarding check list to assess customer readiness to use the one stove and with any knowledge gaps
Post Onboarding visit
- Own the customer syncing and fuel re ordering - follow up by checking on customer product usage assess customer fuel needs and support with syncing and fueling
- Credit journey - Support consumer finance , call center with customer weekly payments - prompt follow up - leave flyer / Credit journey card (calendar) to ensure payment dates are well understood
- Soft touch maintenance - upskill customer on all soft touch one preventative maintenance - Fan clog , stove cooling , how to charge battery
- Customer feedback - customer satisfaction scoring - product & support
Customer Self Service
- Support or coordinate customer - self service (syncing , fueling , payment) prior to handing over to Call center and Consumer finance
- Any other tasks assigned deemed necessary by management.
Requirements
- Diploma or Bachelor’s in Business, Marketing, or related field
- Minimum 1 year of sales experience (preferably in telecom, energy, FMCG, or consumer goods)
- Proven communication, negotiation, and relationship-building skills
- Self-motivated with a strong target-driven mindset
- Comfortable working in the field and traveling to either Mombasa, Kilifi or Kwale
- Excellent negotiation, conflict resolution, and problem-solving skills.
- Fluent in English & Kiswahili; knowledge of local dialects is a plus
Key responsibilities Post Sale Visit Collaborate with Call center agents & Adoption coordinator to pre plan 1st after sale customer visit Ensure proper pre onboarding exercise including ( company's connect app tutorial, Stove lighting) Execute after sale user visit as scheduled and assigned by the Adoption coordinator to effectively onboard the customer and provide (Product knowledge , Credit obligation , how to order? fuel and Sync) Company User - Product check list. Adoption agents will be responsible for a Pre onboarding check list to assess customer readiness to use the one stove and with any knowledge gaps Post Onboarding visit Own the customer syncing and fuel re ordering - follow up by checking on customer product usage assess customer fuel needs and support with syncing and fueling Credit journey - Support consumer finance , call center with customer weekly payments - prompt follow up - leave flyer / Credit journey card (calendar) to ensure payment dates are well understood Soft touch maintenance - upskill customer on all soft touch one preventative maintenance - Fan clog , stove cooling , how to charge battery Customer feedback - customer satisfaction scoring - product & support Customer Self Service Support or coordinate customer - self service (syncing , fueling , payment) prior to handing over to Call center and Consumer finance Any other tasks assigned deemed necessary by management.
Requirements Diploma or Bachelor’s in Business, Marketing, or related field Minimum 1 year of sales experience (preferably in telecom, energy, FMCG, or consumer goods) Proven communication, negotiation, and relationship-building skills Self-motivated with a strong target-driven mindset Comfortable working in the field and traveling to either Mombasa, Kilifi or Kwale Excellent negotiation, conflict resolution, and problem-solving skills. Fluent in English & Kiswahili; knowledge of local dialects is a plus
JOB-68a2baa99aa6c
Vacancy title:
Customer Relationship Officer -Ukunda, Kwale
[Type: FULL_TIME, Industry: Consulting, Category: Customer Service]
Jobs at:
Bridge Talent Management
Deadline of this Job:
Saturday, August 30 2025
Duty Station:
kenya | Kwale | Kenya
Summary
Date Posted: Monday, August 18 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Overview
We are looking for a customer relationship for our client, a growing social enterprise in the renewable energy sector. The role involves conducting effective after-sales visits to onboard customers, ensure correct product usage, supporting repayment compliance, and encouraging fuel reordering. This position requires strong communication skills, field mobility, and the ability to build trust with customers to reduce loan default risk.
Key responsibilities
Post Sale Visit
- Collaborate with Call center agents & Adoption coordinator to pre plan 1st after sale customer visit
- Ensure proper pre onboarding exercise including ( company's connect app tutorial, Stove lighting)
- Execute after sale user visit as scheduled and assigned by the Adoption coordinator to effectively onboard the customer and provide (Product knowledge , Credit obligation , how to order? fuel and Sync)
- Company User - Product check list. Adoption agents will be responsible for a Pre onboarding check list to assess customer readiness to use the one stove and with any knowledge gaps
Post Onboarding visit
- Own the customer syncing and fuel re ordering - follow up by checking on customer product usage assess customer fuel needs and support with syncing and fueling
- Credit journey - Support consumer finance , call center with customer weekly payments - prompt follow up - leave flyer / Credit journey card (calendar) to ensure payment dates are well understood
- Soft touch maintenance - upskill customer on all soft touch one preventative maintenance - Fan clog , stove cooling , how to charge battery
- Customer feedback - customer satisfaction scoring - product & support
Customer Self Service
- Support or coordinate customer - self service (syncing , fueling , payment) prior to handing over to Call center and Consumer finance
- Any other tasks assigned deemed necessary by management.
Requirements
- Diploma or Bachelor’s in Business, Marketing, or related field
- Minimum 1 year of sales experience (preferably in telecom, energy, FMCG, or consumer goods)
- Proven communication, negotiation, and relationship-building skills
- Self-motivated with a strong target-driven mindset
- Comfortable working in the field and traveling to either Mombasa, Kilifi or Kwale
- Excellent negotiation, conflict resolution, and problem-solving skills.
- Fluent in English & Kiswahili; knowledge of local dialects is a plus
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Go to Bridge Talent Management on bridgetalentgroup.zohorecruit.com to apply
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