Company Overview

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.

Responsibilities

Responsibilities include, but are not limited to:

• Providing a high level of customer service to customers via inbound calls and emails
• Thoroughly research and reply to requests with a high sense of urgency and professionalism
• Ability to troubleshoot and communicate across multiple platforms
• Proactive Sales, both to new and existing customers
• Constantly evaluate customer experience and make suggestions to improve customer engagement/satisfaction
• Meet or exceed KPIs such as response time and customer satisfaction scores

Benefits

• Performance-based incentive
• 100% remote work
• An international and diverse work atmosphere working with different cultures
• Experience a culture where everyone belongs. Our team is committed to building an environment that nurtures kindness, creativity, and accountability.

About you?

• Your communication style is clear and concise and you’re able to express good empathy and tone across both verbal and nonverbal communication
• You have a knack for de-escalating for de-escalating hot interactions and escalations
• Passion for helping others
• Passion for learning and self-improvement
• Committed to working in a full-time position
• Someone who works with minimal supervision while still achieving or exceeding the targets set
• Someone who is solution-driven while practicing self-directed learning

Internet and Device Requirement:

• Internet Speed of 40-50 Mbps / Upload Speed - 30 Mbps
• System: Windows 10 or more. 32 -bit Operation system.
• RAM 8GB or more
• Processors - Intel Core i5 or up.
• Laptop Only (No Chromebook, Linux OS, or Desktop)
• Wired headset
• Quiet working environment

• Providing a high level of customer service to customers via inbound calls and emails
• Thoroughly research and reply to requests with a high sense of urgency and professionalism
• Ability to troubleshoot and communicate across multiple platforms
• Proactive Sales, both to new and existing customers
• Constantly evaluate customer experience and make suggestions to improve customer engagement/satisfaction
• Meet or exceed KPIs such as response time and customer satisfaction scores

• Clear and concise communication style
• Empathy and good tone across verbal and nonverbal communication
• Ability to de-escalate hot interactions and escalations
• Passion for helping others
• Passion for learning and self-improvement
• Ability to work with minimal supervision
• Solution-driven
• Self-directed learning

• BA/BSc/HND
• Windows 10 or more (32-bit OS)
• RAM 8GB or more
• Intel Core i5 processor or up
• Laptop (No Chromebook, Linux OS, or Desktop)
• Wired headset
• Quiet working environment
• Internet Speed of 40-50 Mbps / Upload Speed - 30 Mbps