Summary
Date Posted: Thursday, May 26, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job purpose
To efficiently handle customer transactions, maintaining customer satisfaction, maximize revenue collection and manage risk while cross-selling bank products to achieve branch profitability.

Key responsibilities and accountabilities
• Maintain cash limit for the branch and individual cashier.
• Ensure daily reconciliation of cash book and banking system.
• Ensure daily reports are actioned as per schedule of reports.
• Ensure reporting to Operations Supervisor in cash limits, evaluation repatriation daily.
• Ensure cash security is adhered to and that the cash repatriation is adequately insured.
• Responding promptly to customer enquiries.
• Handling customer complaints and escalating where necessary.
• Obtaining and evaluating all relevant customer information to match to products and services.
• Guiding customers in the account opening process.
• Providing feedback to improve the efficiency of the customer service process.
• Ensure key rotations are done without compromise.
• Ensure offsite storage for duplicate storage room keys.
• Any other duty as assigned.

Minimum qualifications and experience
• A minimum of 3 years’ experience in a deposit taking environment will be required.
• Working experience as a Direct Sales Representative will be an added advantage.
• Degree in Business Administration/Management/Cooperative Management or any other Business-related field.


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke  Kindly indicate the position title on the subject line when applying. Closing date for application is on Thursday 2nd June 2022.


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