At Fireside Group, our clients depend on us to deliver. That means our customer service team is not a call-logging function. It is a resolution engine. We are looking for one person who understands the difference.

• End-to-end resolution of customer issues, from first contact to confirmed close.
• Coordination with field and deployment teams to keep service delivery on schedule.
• Clear and consistent communication with clients and internal stakeholders throughout.
• Proactive escalation of risks before they become failures.
• Full ownership of your task list, with no open items left unattended.

• Bachelor's degree/Diploma in Customer care, public relations, Communications or Business Administration.
• At least 1 year in customer service or client-facing sales.
• Strong verbal and written communication.
• Demonstrated ability to manage multiple tasks under pressure.
• A track record of personal accountability, not just personal effort.
• You do not wait to be chased. You take responsibility for outcomes, not just activity.
• You are comfortable being measured on results.
• You close the loop every time, without being asked twice.