Vacancy title:
Customer Service Assistant

[Type: FULL_TIME, Industry: Professional Services, Category: Customer Service, Admin & Office, Civil & Government]

Jobs at:
Kenya Trade Network Agency

Deadline of this Job:
Tuesday, August 4 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Tuesday, July 14 2026, Base Salary: Not Disclosed

Similar Jobs in Kenya
Learn more about Kenya Trade Network Agency
Kenya Trade Network Agency jobs in Kenya

JOB DETAILS:

Background information about the job or company (e.g., role context, company overview),

Kenya Trade Network Agency (KENTRADE) is a state Agency under treasury that is mandated to facilitate cross border trade, Establish, manage and implement the Kenya National Electronic Single Window System (KNESWS). The overall objective of the National Electronic Single Window System Project is to facilitate international trade by reducing delays and lowering costs associated with clearance of goods at the Kenyan borders while maintaining the requisite controls and collection of levies, fees duties and taxes, where applicable on imports or exports. We are recruiting to fill the following positions below:

Responsibilities or duties,

Purpose for the job

The primary role of the Customer Service Officer will be to respond to a variety of customer requests concerning the Single Window System at the various Border Points.

The Customer Service officer will be the first point of contact and will attend to Queries and inquiries via the telephone/ email or site visits.

Duties and Responsibilities

• Answer incoming enquiries and requests for information received by e-mail, fax, SMS or voice mail. Ensuring that all customers’ queries are answered according to KenTrade’s customer service charter.
• Ensure complaints or compliments are keyed in system or escalated to the Supervisor.
• Prepare operational/daily reports as appropriate and forward to the Supervisor.
• Provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and professional approach at all times.
• Receive and process follow up information about previous requests and reports and updating systems as appropriate.
• Use the provided software applications and other electronic information systems appropriately and in accordance with procedure.
• Quickly identify situations requiring specialist information and direct customers appropriately.
• Maintain awareness of all relevant service developments and participate in all aspects of training so as to improve effectiveness and efficiency of service delivery.
• Help out in any other area of the Customer Care Department.

Qualifications or requirements (e.g., education, skills),

Minimum Academic, Professional Qualifications and Experience

• Diploma in a Business, Trade or ICT related field.
• Computer Proficiency Course
• Meets provision of chapter six of the Constitution

Experience needed,

The job description does not explicitly state the number of years of experience required, but it does mention 'work experience' in the application instructions.

Any other provided details (e.g., benefits, work environment, team info, or additional notes).

Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us

Work Hours: 8

Experience in Months: 12

Level of Education: associate degree

Job application procedure

Qualified and interested candidates are requested to submit their application letter, curriculum vitae (that contains details of qualifications, work experience,  and telephone contacts including names, telephone and  contacts of three (3) referees who must be familiar with the candidates’ previous work experience) and copies of all certificates & relevant testimonials.

Successful candidates shall be required to obtain and submit valid copies of the following documents before an offer is made.

• Certificate of Good Conduct from the Directorate of Criminal investigations (CID)
• Clearance Certificate from the Higher Education Loans Board (HELB)
• Tax Compliance Certificate from Kenya Revenue Authority (KRA)
• Clearance form from the Ethics & Anti-corruption Authority (EACC)
• Clearance certificate from a recognized Credit Reference Bureau (CRB)

From there, you will be directed to the e-recruitment portal where you can:

1. Create a user account
2. Create your profile – Edit your profile if you already have an account.

The information on the profile is split into tabs that the user must fill out before submitting a job application which includes the following:

• Biodata - General information about the applicant
• Academic qualifications – attach certificates
• Professional qualifications – attach certificates
• Employment history – Record of previous employers
• Referees
• Attach application letter, CV
• Input current and expected salary
• Submit application

Click My Applications to check or confirm if your application has been successfully submitted.

All applications must be received not later than 5.00p.m on 4th August 2026. Only applications received through the recruitment portal will be considered. Applications letters should be addressed to:

The Chief Executive Officer
Kenya Trade Network Agency
P O Box 36943 – 00200
NAIROBI

Application Link:Click Here to Apply Now

All Jobs | QUICK ALERT SUBSCRIPTION