Vacancy title:
Customer Service Coordinator

[Type: FULL_TIME, Industry: Consulting, Category: Customer Service]

Jobs at:
Q-Sourcing Servtec Group

Deadline of this Job:
Friday, September 12 2025

Duty Station:
kenya | Nairobi | Kenya

Summary
Date Posted: Tuesday, August 26 2025, Base Salary: Not Disclosed

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JOB DETAILS:

DUTIES & RESPONSIBILITIES:

• Compliance with local authorities’ requirement for imports/exports, including but not limited to:
• Processing of permits and IDFs
• Co-ordinate shipping & logistics activities per client requirements
• Prepare Certificates such certificates of Origin, (EAC /COMESA)
• Prepare and dispatch files for customs clearance
• Generate other government agencies clearance documents
• Implement exports / imports SOPs
• Maintain exports/ imports records.
• Receive and record exports / imports customer orders
• Raise pro-forma invoices for customer orders
• Communicate with customers to obtain shipment approval as soon as possible
• Prepare export / imports documentation as per customer requirements
• Prepare export documentation to comply with terms of applicable letters of credit
• Capture orders in SAP and ensure pack and shelf-life requirements per market
• Support on induction process for new employees
• Engage with inspection authorities to ensure timely inspection
• Book approved consignments for transit
• Send pre/post alerts
• Track shipments to destination
• Maintain outbound shipments PODs
• Update clients as necessary.
• Participate in the implementation of departmental and site EMS objectives.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Certification in business management, supply chain management, Customs clearance, Freight Forwarding or its equivalents
• Experience in Freight forwarding and customs clearance operations. Minimum 1 year experience
• Excellent Communication skills
• Decision–making, problem-solving, creativity
• Analytical skills, attention to detail
• Ability to interact at a high level with clients, senior management, and authorities
• Ability to work in a team environment

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Go to Q-Sourcing Servtec Group on www.qsourcing.com to apply

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