Customer Service Engineer job at solenis
49 Days Ago
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Customer Service Engineer
2026-07-24T09:37:58+00:00
solenis
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_9308/logo/download%20(13).png
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Construction
Customer Service, Engineering / Technical, Science & Engineering, Installation, Maintenance & Repair
KES
MONTH
2026-07-25T17:00:00+00:00
8

Company Overview

Solenis is a leading global provider of water and hygiene solutions that help create cleaner and safer environments through sustainable innovation.

Key Responsibilities:

  • Support the Customer Value proposition in its local and international development and deployment.
  • Spearhead Food and Beverage related technical projects at local and regional level and at key customers.
  • Manage and support, together with the local DSM, the Global and regional strategy implementation.
  • To be responsible for the local deployment of selected international projects.
  • To be responsible for making sure sales teams are properly trained and aware of business innovations, new projects, products and applications as well as of business-related technical trends through the implementation of selected training programs.
  • Equipment and spares management through sourcing, storing, repairing and maintenance at an optimal cost.
  • Giving Technical/Engineering and budget advice to the team and ensuring that the required equipment is available to the customer within agreed timelines.
  • Putting in place optimization initiatives to ensure that equipment efficiency is achieved and manage the cost of maintenance and spare parts purchasing
  • Carried out planned preventive maintenance within a specified period and specified time and Monitoring of equipment performance and replace/maintain to reduce plant break down
  • Generate plant performance report/review the reports and respond to reports and present the same to management.
  • Attend plant performance review meetings, give plant performance report, Recruiting, training, supervise and appraise site technicians.
  • Address client concerns and ensure the resolution of issues in a timely manner.
  • Carrying out hygiene audits and proposing action plans to improve clients’ processes
  • Carry out market analysis and assessment of competitor activities.
  • Retain accounts through the development of strong relationships with key decision makers

Key Competencies

  • Engineering: Proficiency in using various software to design and interpret engineering drawings.
  • Technical Skills: Strong knowledge of mechanical and electrical engineering principles.
  • Computer Skills: Ability to work with engineering software and various applications to troubleshoot and resolve technical issues.
  • Mechanical Skills: Understanding of machine operations and functionality.
  • Troubleshooting: Ability to run diagnostic tests and identify the root causes of errors or malfunctions.
  • Time Management: Efficiently managing personal workload and resolving client issues promptly to minimize downtime.
  • Organizational Skills: Keeping track of common issues and maintaining accurate reports.
  • Communication Skills: Strong verbal communication for discussing equipment and technical issues with customers, along with written communication skills for reports and documentation.
  • Language: Fluency in French is a must.

Qualifications:

  • Graduate degree in Engineering.
  • 3–5 years of experience in engineering in a B2B setup.
  • Support the Customer Value proposition in its local and international development and deployment.
  • Spearhead Food and Beverage related technical projects at local and regional level and at key customers.
  • Manage and support, together with the local DSM, the Global and regional strategy implementation.
  • To be responsible for the local deployment of selected international projects.
  • To be responsible for making sure sales teams are properly trained and aware of business innovations, new projects, products and applications as well as of business-related technical trends through the implementation of selected training programs.
  • Equipment and spares management through sourcing, storing, repairing and maintenance at an optimal cost.
  • Giving Technical/Engineering and budget advice to the team and ensuring that the required equipment is available to the customer within agreed timelines.
  • Putting in place optimization initiatives to ensure that equipment efficiency is achieved and manage the cost of maintenance and spare parts purchasing
  • Carried out planned preventive maintenance within a specified period and specified time and Monitoring of equipment performance and replace/maintain to reduce plant break down
  • Generate plant performance report/review the reports and respond to reports and present the same to management.
  • Attend plant performance review meetings, give plant performance report, Recruiting, training, supervise and appraise site technicians.
  • Address client concerns and ensure the resolution of issues in a timely manner.
  • Carrying out hygiene audits and proposing action plans to improve clients’ processes
  • Carry out market analysis and assessment of competitor activities.
  • Retain accounts through the development of strong relationships with key decision makers
  • Proficiency in using various software to design and interpret engineering drawings.
  • Strong knowledge of mechanical and electrical engineering principles.
  • Ability to work with engineering software and various applications to troubleshoot and resolve technical issues.
  • Understanding of machine operations and functionality.
  • Ability to run diagnostic tests and identify the root causes of errors or malfunctions.
  • Efficiently managing personal workload and resolving client issues promptly to minimize downtime.
  • Keeping track of common issues and maintaining accurate reports.
  • Strong verbal communication for discussing equipment and technical issues with customers, along with written communication skills for reports and documentation.
  • Fluency in French is a must.
  • Graduate degree in Engineering.
  • 3–5 years of experience in engineering in a B2B setup.
bachelor degree
12
JOB-6a633276559de

Vacancy title:
Customer Service Engineer

[Type: FULL_TIME, Industry: Construction, Category: Customer Service, Engineering / Technical, Science & Engineering, Installation, Maintenance & Repair]

Jobs at:
solenis

Deadline of this Job:
Saturday, July 25 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Friday, July 24 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Company Overview

Solenis is a leading global provider of water and hygiene solutions that help create cleaner and safer environments through sustainable innovation.

Key Responsibilities:

  • Support the Customer Value proposition in its local and international development and deployment.
  • Spearhead Food and Beverage related technical projects at local and regional level and at key customers.
  • Manage and support, together with the local DSM, the Global and regional strategy implementation.
  • To be responsible for the local deployment of selected international projects.
  • To be responsible for making sure sales teams are properly trained and aware of business innovations, new projects, products and applications as well as of business-related technical trends through the implementation of selected training programs.
  • Equipment and spares management through sourcing, storing, repairing and maintenance at an optimal cost.
  • Giving Technical/Engineering and budget advice to the team and ensuring that the required equipment is available to the customer within agreed timelines.
  • Putting in place optimization initiatives to ensure that equipment efficiency is achieved and manage the cost of maintenance and spare parts purchasing
  • Carried out planned preventive maintenance within a specified period and specified time and Monitoring of equipment performance and replace/maintain to reduce plant break down
  • Generate plant performance report/review the reports and respond to reports and present the same to management.
  • Attend plant performance review meetings, give plant performance report, Recruiting, training, supervise and appraise site technicians.
  • Address client concerns and ensure the resolution of issues in a timely manner.
  • Carrying out hygiene audits and proposing action plans to improve clients’ processes
  • Carry out market analysis and assessment of competitor activities.
  • Retain accounts through the development of strong relationships with key decision makers

Key Competencies

  • Engineering: Proficiency in using various software to design and interpret engineering drawings.
  • Technical Skills: Strong knowledge of mechanical and electrical engineering principles.
  • Computer Skills: Ability to work with engineering software and various applications to troubleshoot and resolve technical issues.
  • Mechanical Skills: Understanding of machine operations and functionality.
  • Troubleshooting: Ability to run diagnostic tests and identify the root causes of errors or malfunctions.
  • Time Management: Efficiently managing personal workload and resolving client issues promptly to minimize downtime.
  • Organizational Skills: Keeping track of common issues and maintaining accurate reports.
  • Communication Skills: Strong verbal communication for discussing equipment and technical issues with customers, along with written communication skills for reports and documentation.
  • Language: Fluency in French is a must.

Qualifications:

  • Graduate degree in Engineering.
  • 3–5 years of experience in engineering in a B2B setup.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Application Link:

Click Here to Apply Now

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Job Info
Job Category: Customer Service jobs in Kenya
Job Type: Full-time
Deadline of this Job: Saturday, July 25 2026
Duty Station: Nairobi | Nairobi
Posted: 24-07-2026
No of Jobs: 1
Start Publishing: 24-07-2026
Stop Publishing (Put date of 2030): 10-10-2076
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