SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children’s Hospital and The Columbus Dispatch.

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Event & Room Block Coordination

Support the Director of Lodging and Account Managers with the coordination of room blocks for contracted events.

Create, modify, and cancel room reservations accurately and efficiently.

Maintain detailed inventory of room allocations, reservations, and hotel assignments.

Monitor hotel pick-up rates and proactively communicate with hotels, CVBs, and partner clients.

Review and interpret RFPs and contracted event agreements with hoteliers.

Customer Service & Client Support

Serve as the first point of contact for customer inquiries via phone, email, and chat.

Investigate and resolve reservation issues and housing-related concerns.

Make outbound calls to attendees, hotel partners, venue staff, and event operators.

Deliver timely, accurate, and professional responses across all communication channels.

Stakeholder & Partner Relations

Build and maintain strong working relationships with hotel partners and vendors.

Participate in strategic meetings with event owners and venue teams to understand housing needs and explain service offerings.

Collaborate with venue staff and event owners to review housing performance, pickup trends, and address concerns.

Provide on-site representation at select events, conferences, and sales meetings as required.

Reporting & Performance Tracking

Track booking sales pace and compile pre- and post-event metrics.

Collect and analyze performance indicators to provide actionable insights.

Work closely with internal teams to ensure KPIs are met and continuously improved.

Marketing & Cross-Functional Collaboration

Coordinate with the Marketing Department to support promotional strategies for event housing.

Support outreach initiatives to drive room block engagement and bookings.

Qualifications

Bachelor’s degree in Hospitality, Travel & Tourism, Business Administration, or a related field preferred.

Experience in customer service, sales operations, or the hotel/travel industry.

Strong interpersonal and problem-solving skills.

Excellent verbal, written, and presentation skills.

Proficiency in MS Excel, Word, PowerPoint, and Outlook.

Demonstrated ability to learn and navigate multiple software platforms quickly.

Strong documentation and communication skills across all organizational levels.

Ability to manage multiple systems simultaneously while maintaining accuracy.

Strong attention to detail and ability to work effectively under deadlines.

Proven ability to build lasting professional relationships.

Marketing or promotional experience is an added advantage.

• Support the Director of Lodging and Account Managers with the coordination of room blocks for contracted events.
• Create, modify, and cancel room reservations accurately and efficiently.
• Maintain detailed inventory of room allocations, reservations, and hotel assignments.
• Monitor hotel pick-up rates and proactively communicate with hotels, CVBs, and partner clients.
• Review and interpret RFPs and contracted event agreements with hoteliers.
• Serve as the first point of contact for customer inquiries via phone, email, and chat.
• Investigate and resolve reservation issues and housing-related concerns.
• Make outbound calls to attendees, hotel partners, venue staff, and event operators.
• Deliver timely, accurate, and professional responses across all communication channels.
• Build and maintain strong working relationships with hotel partners and vendors.
• Participate in strategic meetings with event owners and venue teams to understand housing needs and explain service offerings.
• Collaborate with venue staff and event owners to review housing performance, pickup trends, and address concerns.
• Provide on-site representation at select events, conferences, and sales meetings as required.
• Track booking sales pace and compile pre- and post-event metrics.
• Collect and analyze performance indicators to provide actionable insights.
• Work closely with internal teams to ensure KPIs are met and continuously improved.
• Coordinate with the Marketing Department to support promotional strategies for event housing.
• Support outreach initiatives to drive room block engagement and bookings.

• Strong interpersonal and problem-solving skills.
• Excellent verbal, written, and presentation skills.
• Proficiency in MS Excel, Word, PowerPoint, and Outlook.
• Demonstrated ability to learn and navigate multiple software platforms quickly.
• Strong documentation and communication skills across all organizational levels.
• Ability to manage multiple systems simultaneously while maintaining accuracy.
• Strong attention to detail and ability to work effectively under deadlines.
• Proven ability to build lasting professional relationships.

• Bachelor’s degree in Hospitality, Travel & Tourism, Business Administration, or a related field preferred.
• Experience in customer service, sales operations, or the hotel/travel industry.
• Marketing or promotional experience is an added advantage.