Description

This role is ideal for someone who has worked in:

• Banking
• Telecommunications
• Debt collection
• Call center environments

If you understand service standards, performance targets, and the discipline required in fast-paced operations this opportunity was designed with you in mind.

Location: Westlands, Nairobi

Salary: Ksh. 35,000

We are looking for professionals who can:

• Handle inbound and outbound calls with confidence
• Manage customer accounts accurately
• Follow up on outstanding accounts professionally
• Maintain detailed interaction records
• Resolve complaints effectively
• Build strong relationships with high-end international clients
• Meet individual and team KPIs consistently

Skills

• Multi-Skilled

Job role insights

Date posted

March 5, 2026

Closing date

March 30, 2026

Hiring location

Nairobi

Offered salary

Min: Ksh.35,000/month

Career level

Middle Level

• Handle inbound and outbound calls with confidence
• Manage customer accounts accurately
• Follow up on outstanding accounts professionally
• Maintain detailed interaction records
• Resolve complaints effectively
• Build strong relationships with high-end international clients
• Meet individual and team KPIs consistently

• Multi-Skilled

• Banking experience
• Telecommunications experience
• Debt collection experience
• Call center environment experience
• Understanding of service standards
• Understanding of performance targets
• Discipline in fast-paced operations