Job Description

To understand and resolve customers’ queries on product, service and accounts problems in a courteous and professional way to ensure customers' satisfaction. To Order and monitor the stocks for the Service centers, Regional Branches and Agencies

To carry out Stock taking and report on the same to the Branch Service Centre Supervisor.

Requirements

Minimum first degree in social sciences and/or a business related field

1 to 2 years’ experience in a Call-Centre or frontline service experience

SKILLS & ABILITIES

The incumbent should have demonstrated the following competencies:

• General conversational ability and call control
• Ability to remain calm under pressure
• Ability to communicate clearly and confidently
• Ability to follow an enquiry through from the initial call to any follow – up correspondence
• Attention to detail
• Grammar and spelling
• Technology oriented

The incumbent is required to have the following functional competencies:

Communication – Oral

• Ability to convey information orally to individuals or groups to ensure that they understand the message.
• Ability to listen and respond appropriately to information from others.

Client/Customer Service

• Ability to develop and maintain strong relationships with clients (those who buy goods and services, and for whom formal professional services are rendered) or customers (those who consume goods and services) by listening to the client/customer and understanding and responding to identified needs.

Teamwork

• Ability to actively participate as a member of a team to move toward the completion of goals.

Coordination - Work

• Ability to follow instructions through a standard work process.
• Ability to perform routine tasks
• Ability to check work for accuracy before completion of tasks.

• To understand and resolve customers’ queries on product, service and accounts problems in a courteous and professional way to ensure customers' satisfaction.
• To Order and monitor the stocks for the Service centers, Regional Branches and Agencies
• To carry out Stock taking and report on the same to the Branch Service Centre Supervisor.

• General conversational ability and call control
• Ability to remain calm under pressure
• Ability to communicate clearly and confidently
• Ability to follow an enquiry through from the initial call to any follow – up correspondence
• Attention to detail
• Grammar and spelling
• Technology oriented
• Communication – Oral
• Client/Customer Service
• Teamwork
• Coordination - Work

• Minimum first degree in social sciences and/or a business related field
• 1 to 2 years’ experience in a Call-Centre or frontline service experience