Vacancy title:
Customer Service Specialist

[Type: FULL_TIME, Industry: Marketing, Sales and Service, Category: Customer Service]

Jobs at:
KEDA Kenya Ceramics Company Limited

Deadline of this Job:
Monday, October 6 2025

Duty Station:
Kenya | Nairobi | Kenya

Summary
Date Posted: Monday, September 22 2025, Base Salary: Not Disclosed

Similar Jobs in Kenya
Learn more about KEDA Kenya Ceramics Company Limited
KEDA Kenya Ceramics Company Limited jobs in Kenya

JOB DETAILS:

About the Role:

A temporary maternity cover role for a proactive, customer-focused professional to ensure smooth sales operations and excellent client support in the BMMC Sales Department.

Key Responsibilities:

• Process and invoice sales orders via CRM system.
• Coordinate order preparation, goods issuance, and payment follow-ups.
• Receive, verify, and process customer orders promptly.
• Handle customer complaints, inquiries, and requests effectively.
• Support sales team with order follow-ups and delivery tracking.
• Assist in overdue payment collections.
• Compile sales data and maintain updated customer records.
• Perform other duties as assigned by management.

Qualifications & Skills:

• Diploma/Degree in Accounting, Finance, Business, or related field.
• 1–3 years’ experience (preferably in construction/ceramics industry).
• Strong communication skills (English proficiency).
• Proficient in MS Word, Excel, PowerPoint, and data analysis tools.
• Excellent customer service, negotiation, and decision-making skills.
• High integrity, teamwork, and self-motivation.
• Flexible to work Monday–Saturday with minimal supervision.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Send your application letter, CV, and salary expectations to hrkisumu@twyfordtile.com with the subject line:
“Maternity Reliever – Customer Service Specialist”

Only shortlisted candidates will be contacted.

All Jobs | QUICK ALERT SUBSCRIPTION