Summary

HUMAN ASSET CONSULTANTS LIMITED is a leading Business Process Outsourcing (BPO) and HR consultancy firm, providing trusted support services to organizations across HR, administration, and customer operations.

We are seeking dedicated and customer-oriented 3 Customer Service Specialists – Live Chat to manage real-time interactions in the e-commerce sector. This role is focused on responding to inquiries, resolving complaints, and providing guidance to international customers in English throughout their journey (pre-sales, sales, and after-sales). The position offers a positive and supportive work environment, ensuring our team members are valued and respected.

Working Hours:

This role operates on 12-hour rotating shifts:

Day shift: 8:00 AM – 8:00 PM

Night shift: 8:00 PM – 8:00 AM

Overtime is paid for the extra 3 hours worked.

Staff are given 2 off days within 7 days.

Description

Respond to customer inquiries via live chat in a professional, courteous, and timely manner.

Provide support throughout the entire order cycle: pre-sales assistance, processing support, and after-sales issue resolution (complaints, disputes, returns).

Maintain strong customer relationships by engaging with repeat or high-value customers and assisting with account verification.

Track, monitor, and resolve customer complaints, escalating issues when necessary.

Achieve set monthly targets for customer response and resolution rates.

Stay updated with e-commerce market trends to anticipate customer needs and recommend service improvements.

Provide accurate and detailed feedback to the operations team to improve service delivery.

Education

Diploma or higher

More Details on Experience

Previous experience in e-commerce customer service is a plus

Proficient in typing, Excel, and basic office software

Excellent written and verbal communication skills

Strong problem-solving and analytical skills

Ability to multitask and manage time effectively

More Details on Skills

Soft Skills (a must):

Strong timekeeping and reliability

Quick learner, adaptable to new systems

Integrity, ethics, and professionalism

Detail-oriented with a high level of accuracy

Team player with a commitment to meeting deadlines and goals

Terms And Conditions

What We Offer

An opportunity to work in a growing, global e-commerce project

Comprehensive training and exposure to international customer service standards

A professional, supportive, and multicultural work environment

Competitive compensation aligned with industry standards

Great work-life balance and well-maintained work conditions

Performance bonus, night shift allowance and public holiday bonus.

• Respond to customer inquiries via live chat in a professional, courteous, and timely manner.
• Provide support throughout the entire order cycle: pre-sales assistance, processing support, and after-sales issue resolution (complaints, disputes, returns).
• Maintain strong customer relationships by engaging with repeat or high-value customers and assisting with account verification.
• Track, monitor, and resolve customer complaints, escalating issues when necessary.
• Achieve set monthly targets for customer response and resolution rates.
• Stay updated with e-commerce market trends to anticipate customer needs and recommend service improvements.
• Provide accurate and detailed feedback to the operations team to improve service delivery.

• Proficient in typing, Excel, and basic office software
• Excellent written and verbal communication skills
• Strong problem-solving and analytical skills
• Ability to multitask and manage time effectively
• Strong timekeeping and reliability
• Quick learner, adaptable to new systems
• Integrity, ethics, and professionalism
• Detail-oriented with a high level of accuracy
• Team player with a commitment to meeting deadlines and goals

• Diploma or higher
• Previous experience in e-commerce customer service is a plus