Company Overview

SGK is one of the leading Human Resource Management consultancy firm in Kenya and the East African Region. SGK was formed after a thorough market research established a high demand for professional quality human resource management consultancy services especially to address unique challenges resulting from a globalized labor market and special needs of rapidly expanding economies of the East African Countries since the year 2000.

Role Context

The customer service & admissions officer will be responsible for managing front- office interactions, handling inquiries from prospective and current parents/students, and supporting the student admissions process. The role requires a tech-savvy, organized, and customer-focused individual who can enhance the institutions reputation through excellent service delivery.

Main Responsibilities

• Customer service support: - serve as the first point of contact for walk-in clients, phone calls, emails, and online inquiries.
• Provide accurate information about school programs, policies, fees, and schedules.
• Admissions support: - guide Prospective parents/students through the admissions process.
• Manage application forms, student records, and admissions documentation.
• Administrative duties:- maintain Accurate student databases and Filing systems (digital and physical).
• Prepare reports on Admissions, inquiries, and customer engagement.
• Technology & systems use: - utilize school management systems effectively.

Qualifications

• Diploma in customer service, public relations, education or related field.
• University degree in the same field is an added advantage.
• Additional certifications in customer service, front office operations, public relations or office administration is an added advantage too.
• Good computer application skills.
• Social media and digital communication tools.
• Ability to work under minimal Supervision.
• Age: 25-30 years is preferred.
• Male candidates are encouraged to apply.

Experience

• At least 3 years experience in customer service, front office, or admissions roles preferably in a service based organization.
• Experience acquired in a school or faith based institution is an added advantage.

Benefits

Plus company benefits

• Customer service support: - serve as the first point of contact for walk-in clients, phone calls, emails, and online inquiries.
• Provide accurate information about school programs, policies, fees, and schedules.
• Admissions support: - guide Prospective parents/students through the admissions process.
• Manage application forms, student records, and admissions documentation.
• Administrative duties:- maintain Accurate student databases and Filing systems (digital and physical).
• Prepare reports on Admissions, inquiries, and customer engagement.
• Technology & systems use: - utilize school management systems effectively.

• Good computer application skills.
• Social media and digital communication tools.
• Ability to work under minimal Supervision.

• Diploma in customer service, public relations, education or related field.
• University degree in the same field is an added advantage.
• Additional certifications in customer service, front office operations, public relations or office administration is an added advantage too.