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Vacancy title:
Customer Service: IT Expert
[Type: FULL_TIME, Industry: Telecommunications, Category: Computer & IT, Customer Service]
Jobs at:
Influx
Deadline of this Job:
Monday, February 16 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Monday, February 9 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Background
Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.
We are seeking an IT Expert to support our dental 3D scanning partners. You will handle complex technical escalations and provide multi-channel support for Windows devices and proprietary software. You’ll be the "go-to" for both internal teams and external small business clients
Duties & Responsibilities
Technical Support: Deliver hardware and desktop support for Windows devices and specialized dental software via calls, email, and chat
Operational Leadership: Document SOPs to improve daily workflows and provide technical coaching to front-line agents
Escalation Management: Serve as the SME for dental 3D scanning hardware, resolving deep-tier technical issues
Service Excellence: Ensure all customer complaints are resolved efficiently while maintaining a friendly, professional tone.
What We’re Looking For
Experience: 1–3 years of IT Help Desk experience. Previous experience in a startup or dental environment is a huge plus
Technical Tools: Proficiency with CRM tools like Zendesk or Salesforce
Language: Fully proficient in English for communication and documentation
Specialization: Ability to quickly master proprietary software and hardware configuration
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Application Link:Click Here to Apply Now
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