Background information about the job or company (e.g., role context, company overview)

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.

Role Context

As a CX Lab Technician, you will bridge the gap between clinical expertise and customer support. You will be responsible for responding to the needs of customers and providing product information via inbound/outbound calls, email, and live chat. You’ll evaluate complex clinical complaints and resolve emerging technical issues with accuracy and efficiency.

Responsibilities or duties

• Clinical Troubleshooting: Turn complex clinical and technical feedback into clear, actionable solutions for clients.
• Digital Workflow Support: Act as a Subject Matter Expert for specific product lines (e.g., implants, full dentures, anterior C&B).
• Communication: Handle customer inquiries across multiple channels (Calls, Email, Chat) with a friendly and timely approach.
• Problem Resolution: Evaluate and resolve technical lab problems to ensure high-quality patient outcomes.

Qualifications or requirements (e.g., education, skills)

• Full proficiency in English for communication and documentation.
• Deep knowledge of digital dental workflows and restorative products.
• A tech-savvy, independent worker who excels in a customer-facing environment.

Experience needed

• Minimum 5+ years in a Dental Technician role (bench experience) and 3+ years of experience in 3Shape CAD/CAM design.

• Clinical Troubleshooting: Turn complex clinical and technical feedback into clear, actionable solutions for clients.
• Digital Workflow Support: Act as a Subject Matter Expert for specific product lines (e.g., implants, full dentures, anterior C&B).
• Communication: Handle customer inquiries across multiple channels (Calls, Email, Chat) with a friendly and timely approach.
• Problem Resolution: Evaluate and resolve technical lab problems to ensure high-quality patient outcomes.

• 3Shape CAD/CAM design
• Digital dental workflows
• Restorative products knowledge
• Tech-savvy
• Independent worker
• Customer-facing environment skills

• BA/BSc/HND
• Minimum 5+ years in a Dental Technician role (bench experience)
• 3+ years of experience in 3Shape CAD/CAM design
• Full proficiency in English
• Deep knowledge of digital dental workflows and restorative products