Accurex Consultants, being founded in 1998, is a Management Consulting center with a highly qualified team of dedicated management & human resource experts. We are the one stop Centre for all of your management and Human Resource needs.

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Customer Support, Office Administration

Job Type

Full Time

Qualification

BA/BSc/HND , Diploma

Experience

3 - 5 years

Location

Nairobi

Job Field

Customer Care, Success and Service

Job Role

The Customer Support Officer ensures client satisfaction through effective handling of inquiries, complaints, and service requests. The role supports calibration, repairs, and maintenance contracts for weighing equipment.

PURPOSE OF THE ROLE

• Deliver excellent after-sales service.
• Resolve customer issues promptly and professionally.
• Support technical teams in service delivery.
• Enhance customer loyalty and retention.

DUTIES AND RESPONSIBILITIES

Customer Service & Support

• Handle customer inquiries and complaints.
• Coordinate service requests for calibration and repairs.
• Maintain service records and follow-up actions.

Technical Support Coordination

• Liaise with technical teams for timely service delivery.
• Support maintenance contract management.
• Ensure accurate documentation of service activities.

Client Relationship Management

• Build trust and long-term relationships with clients.
• Provide product and service guidance.
• Gather feedback to improve service quality.

QUALIFICATIONS

• Diploma/Degree in Customer Service, Business Administration or related field.
• 3–5 years’ experience in customer support, preferably in technical/industrial services.
• Knowledge of weighing equipment and calibration processes is an advantage.

COMPETENCIES

• Customer service management
• Complaint handling and resolution
• Service coordination and scheduling
• Documentation and reporting
• Knowledge of calibration and maintenance processes
• CRM and support systems utilization

• Handle customer inquiries and complaints.
• Coordinate service requests for calibration and repairs.
• Maintain service records and follow-up actions.
• Liaise with technical teams for timely service delivery.
• Support maintenance contract management.
• Ensure accurate documentation of service activities.
• Build trust and long-term relationships with clients.
• Provide product and service guidance.
• Gather feedback to improve service quality.

• Customer service management
• Complaint handling and resolution
• Service coordination and scheduling
• Documentation and reporting
• Knowledge of calibration and maintenance processes
• CRM and support systems utilization

• Diploma/Degree in Customer Service, Business Administration or related field.
• 3–5 years’ experience in customer support, preferably in technical/industrial services.
• Knowledge of weighing equipment and calibration processes is an advantage.