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Vacancy title:
Customer Support Intern
[Type: FULL_TIME, Industry: Consulting, Category: Customer Service]
Jobs at:
JenaPay
Deadline of this Job:
Friday, September 26 2025
Duty Station:
Kenya | Nairobi | Kenya
Summary
Date Posted: Monday, September 22 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Responsibilities:
- Collaborate with product, risk, compliance and operations teams to resolve escalated issues.
- Guide merchants through platform usage, integrations and account setup.
- Troubleshoot technical problems and escalate to the right teams.
- Drive a merchant-first culture while balancing efficiency and compliance.
- Collect customer feedback and share insights to improve services.
- Monitor and analyze support metrics; prepare reports for senior leadership.
- Be ready to step in during emergencies to maintain service continuity.
What We’re Looking For:
- Recent graduate or final-year student (Business, Communication, CRM, or related field)
- Motivated, proactive & customer first mindset
- Familiar with Microsoft Office Suite
Why Join Us?
- 6-month full-time internship
- Mentorship & learning across operations, HR, legal & project management
- Potential transition into a full-time role
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Send your CV and cover letter to: careers@jenapay.com
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