Vacancy title:
Customer Support Lead

[Type: FULL_TIME, Industry: Information Technology, Category: Customer Service, Management, Business Operations, Computer & IT]

Jobs at:
TamuPOS

Deadline of this Job:
Sunday, May 24 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Tuesday, May 19 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Company Description

TamuPOS is an early stage venture building AI-native operating systems in East Africa. We are currently focused on hospitality and retail systems in addition to enterprise contracts across sectors.

Role Description

The Online Operations Lead owns the customer experience for every order placed through our WhatsApp, voice, and online channels, across all the merchants on TamuPOS. This is a full-time, on-site role based in Nairobi.

You and your team are the humans behind the AI agents — the safety net when something goes wrong with an order, a payment, a delivery, or a diner's expectations. You're judged on one thing: did the customer get what they ordered, on time, with no drama.

Qualifications

• Proven abilities in Customer Support, Customer Satisfaction, and delivering excellent service outcomes.
• Strong Interpersonal Skills, with an emphasis on team leadership and effective communication.
• Experience in Technical Support and troubleshooting to resolve customer issues effectively.
• Analytical Skills to evaluate customer feedback, develop reports, and implement improvement strategies.
• Problem-solving mindset and ability to manage customer-related challenges calmly and professionally.
• Proficiency in common support tools and CRM software is advantageous.
• Bachelor's degree in Business Administration, Information Technology, or a related field is preferred.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Apply https://tamupos.com/

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