About the job

Are you looking to be a part of a growing global organization? We are looking for a Customer Support Specialist to join our team remotely from anywhere!

Who we are:

SiiRA is a global platform that connects top-notch digital professionals with US-based companies in digital growth mode.

At SiiRA, we believe in an agile and sustainable workspace that promotes access to worldwide talent and drives enterprise growth. This is why SiiRA builds and fosters remote and competent teams that make the most of your expertise and skills.

Who we are looking for:

We’re looking for a Customer Support Specialist to join our growing team and become the friendly voice (and inbox hero!) behind a beloved home and design-focused brand.

Responsibilities:

• Be the brand’s frontline champion: Handle customer inquiries via Zendesk, ensuring every interaction feels personal, warm, and efficient.
• Manage subscriptions & accounts: Use Stripe to update customer details, fix payment issues, and ensure smooth access to our digital products and services.
• Track & share insights: Document recurring customer issues and collaborate with product and engineering teams to improve the user experience using Google Sheets and Slack.
• Collaborate with partners: Work with our fulfillment agency via Slack and email to resolve shipment, access, or order-related concerns.
• Elevate customer delight: Identify opportunities to make our customers’ journey smoother — turning every support ticket into a reason for them to love us even more.

Requirements:

• Experience with Zendesk (or a similar ticketing platform) and enjoy working through open tickets efficiently.
• Comfortable using Stripe (experience with Pelcro is a plus, but not required).
• Strong communication skills, with the ability to find quick resolutions to customer issues.

At SiiRA, we cherish diversity, equity, and inclusiveness. Our priority is that you feel respected and appreciated.

As leaders and partners across industries, we strive to cultivate an environment reflective of our greatest asset: our people.

• Handle customer inquiries via Zendesk, ensuring every interaction feels personal, warm, and efficient.
• Use Stripe to update customer details, fix payment issues, and ensure smooth access to digital products and services.
• Document recurring customer issues and collaborate with product and engineering teams to improve the user experience using Google Sheets and Slack.
• Work with the fulfillment agency via Slack and email to resolve shipment, access, or order-related concerns.
• Identify opportunities to make customers’ journey smoother and improve customer delight.

• Zendesk or a similar ticketing platform
• Stripe
• Strong communication skills
• Efficient ticket management
• Customer issue resolution
• Google Sheets
• Slack
• Email communication

• Experience with Zendesk or a similar ticketing platform and ability to work through open tickets efficiently.
• Comfortable using Stripe.
• Strong communication skills, with the ability to find quick resolutions to customer issues.
• Experience with Pelcro is a plus, but not required.