Background

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

Job Summary

The DTS Technician is responsible for installation, servicing, preventive maintenance and breakdown repairs of Dealer Tinting System (DTS) at dealers’ outlets and in-house. The role ensures maximum machine uptime, efficient operation and timely resolution of technical issues in line with company standards and agreed SLAs.

Role & Responsibilities:

• Carry out installation, servicing, repair and preventive maintenance of DTS machines at dealers’ outlets and in-house.
• Conduct regular inspection and troubleshooting of DTS machines to identify and resolve technical issues.
• Attend to and resolve DTS breakdowns within agreed SLA timelines.
• Carry out calibration of DTS machines and ensure they operate as per required standards.
• Execute preventive maintenance as per the approved maintenance schedule.
• Attend to and close CRM complaints assigned by the DTS Maintenance Manager/Supervisor.
• Update DTS prices, software and other machine settings as required.
• Maintain accurate records of service calls, maintenance activities, breakdowns and repairs.
• Use CRM for recording service activities and complete the physical checklist/visit report for every customer visit.
• Obtain customer signature and stamp on the completed visit report and submit reports as per company requirements.
• Identify required spare parts and coordinate with the supervisor for requisition and replacement.
• Maintain proper records of spare parts and accessories used during maintenance activities.
• Ensure all DTS machines and accessories are maintained properly and report any major technical issues to the supervisor.
• Provide technical support and guidance to dealers/customers on proper operation and basic maintenance of DTS machines.
• Coordinate with the ICT department or other relevant departments for technical accessories and software-related requirements.
• Follow all company safety policies and procedures while carrying out maintenance and field activities.
• Provide regular updates and reports on completed jobs, pending breakdowns and other maintenance activities.

Academic and professional qualifications

• Diploma/Certificate in Electrical, Electronics, Mechanical Engineering or related technical field.
• Good understanding of electrical, mechanical and electronic systems.
• Good troubleshooting and equipment maintenance skills.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.

Work experience

2–3 years’ experience in equipment/machine maintenance, preferably in a related industry.

Experience in servicing, troubleshooting and preventive maintenance of machines will be an added advantage.

Additional skills

• Good technical and problem-solving abilities.
• Customer-focused with good interpersonal skills.
• Good planning, organization and follow-up skills.
• Ability to work under pressure and meet SLA timelines.
• Basic computer and mobile application/CRM skills.
• Willingness to travel and work at different dealer/customer locations.
• Valid driving licence will be an added advantage.

• Carry out installation, servicing, repair and preventive maintenance of DTS machines at dealers’ outlets and in-house.
• Conduct regular inspection and troubleshooting of DTS machines to identify and resolve technical issues.
• Attend to and resolve DTS breakdowns within agreed SLA timelines.
• Carry out calibration of DTS machines and ensure they operate as per required standards.
• Execute preventive maintenance as per the approved maintenance schedule.
• Attend to and close CRM complaints assigned by the DTS Maintenance Manager/Supervisor.
• Update DTS prices, software and other machine settings as required.
• Maintain accurate records of service calls, maintenance activities, breakdowns and repairs.
• Use CRM for recording service activities and complete the physical checklist/visit report for every customer visit.
• Obtain customer signature and stamp on the completed visit report and submit reports as per company requirements.
• Identify required spare parts and coordinate with the supervisor for requisition and replacement.
• Maintain proper records of spare parts and accessories used during maintenance activities.
• Ensure all DTS machines and accessories are maintained properly and report any major technical issues to the supervisor.
• Provide technical support and guidance to dealers/customers on proper operation and basic maintenance of DTS machines.
• Coordinate with the ICT department or other relevant departments for technical accessories and software-related requirements.
• Follow all company safety policies and procedures while carrying out maintenance and field activities.
• Provide regular updates and reports on completed jobs, pending breakdowns and other maintenance activities.

• Good understanding of electrical, mechanical and electronic systems.
• Good troubleshooting and equipment maintenance skills.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Good technical and problem-solving abilities.
• Customer-focused with good interpersonal skills.
• Good planning, organization and follow-up skills.
• Ability to work under pressure and meet SLA timelines.
• Basic computer and mobile application/CRM skills.
• Willingness to travel and work at different dealer/customer locations.

• Diploma/Certificate in Electrical, Electronics, Mechanical Engineering or related technical field.