MOGO Auto Limited is part of Eleving Group, a global fintech company operating in Seventeen countries across three continents. We are a trusted financial partner committed to expanding access to asset financing in Kenya and supporting upward social mobility. We offer a wide range of products including car, motorcycle, tuk-tuk, and electric motorcycle financing, as well as logbook loans and smartphone financing. Licensed by the Central Bank of Kenya as a Digital Credit Provider, MOGO combines technology, data-driven decision-making, and strong risk-management practices to deliver fast, flexible, and affordable financing. With over 500,000 loans issued, we continue to grow rapidly- supported by our nationwide branch network and a user-friendly customer mobile App. We are driven by a mission to provide innovative, sustainable financial solutions and to empower our customers with the tools and opportunities they need to improve their lives. At MOGO, you’ll join a dynamic, mission-driven team that is reshaping access to finance across Kenya. We offer a collaborative, energizing, and non-bureaucratic workplace where you can grow, contribute, and truly love what you do.

What you will do:

• Contact customers to negotiate and establish mutual beneficial repayment schedules and terms.
• Process and organize debt collection correspondence and related documentation.
• Ensure compliance with contractual obligations and regulatory requirements.
• Maintain accurate and up-to-date records of customer accounts including communication history and payment status.
• Build and maintain positive relationships with customers to facilitate smooth debt recovery and to minimize future delinquencies.
• Address and resolve debtor inquiries, complaints or concerns in a timely and professional manner.
• Identify and suggest improvements to the debt collection process to enhance efficiency and effectiveness.
• Achieve and exceed set debt recovery targets and performance metrics.
• Perform other related duties as assigned by the management

What you need:

• Diploma/Degree in Business Administration, or related field.
• Relevant Call center experience will be an added advantage.
• Strong desire to learn along with professional drive.
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• Exellent listerning skills
• Excellent computer skills.
• Ecellent negociation skills
• Ability to adapt quickly and work independently.
• Fluent in English and Swahili.
• Confidence

With us you will

Feel Good

• A friendly and dynamic work environment
• An excellent well-being program:
  • Health insurance (after probation period)
  • Pension scheme (after probation period)
• Active social life and events

Win

• Fast results without the friction of bureaucracy
• Great victories due to the transparency of the company and its goals
• Bonuses and awards for the great work
• Participate in victory celebrations with your co-workers

Grow

• Together with an intelligent team
• Yourself and the company with the established feedback culture
• Your knowledge with training possibilities

WHY JOIN US

• Opportunity to work in a diverse, international environment across Africa and the Baltics.
• Exposure to cross-border taxation, compliance and group-level reporting.
• A supportive, growth-oriented team culture that values continuous learning and professional development.

Equal Employment Opportunity Policy

mogo is an equal opportunity employer; we celebrate diversity; we are committed to creating an inclusive environment for all employees. Employment at Mogo is based solely on a person's merit and qualifications directly related to professional competence. We extend equal opportunity to all individuals regardless of race, religion, color, gender, disability, age, marital status and any other characteristics protected by law

• Contact customers to negotiate and establish mutual beneficial repayment schedules and terms.
• Process and organize debt collection correspondence and related documentation.
• Ensure compliance with contractual obligations and regulatory requirements.
• Maintain accurate and up-to-date records of customer accounts including communication history and payment status.
• Build and maintain positive relationships with customers to facilitate smooth debt recovery and to minimize future delinquencies.
• Address and resolve debtor inquiries, complaints or concerns in a timely and professional manner.
• Identify and suggest improvements to the debt collection process to enhance efficiency and effectiveness.
• Achieve and exceed set debt recovery targets and performance metrics.
• Perform other related duties as assigned by the management

• Strong desire to learn
• professional drive
• Excellent communication and interpersonal skills
• Strong analytical & problem-solving skills
• Exellent listerning skills
• Excellent computer skills
• Ecellent negociation skills
• Ability to adapt quickly
• work independently
• Fluent in English and Swahili
• Confidence

• Diploma/Degree in Business Administration, or related field.
• Relevant Call center experience will be an added advantage.