Debt Collector Specialist
2025-10-01T13:20:33+00:00
UNITED LEGAL GROUP
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https://www.linkedin.com/company/united-legal-group
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Law, Public Safety, Corrections and Security
Savings & Loans
2025-10-15T17:00:00+00:00
Kenya
8
A Debt Collector Specialist manages overdue accounts to ensure timely payments and maintain an organization's financial health by minimizing bad debts. This role involves contacting customers to resolve billing issues, negotiating payment plans, tracking delinquent accounts, maintaining accurate records, and adhering to financial and legal regulations. Success in this position requires strong communication, negotiation, and problem-solving skills, along with a thorough understanding of credit and collection processes.
Customer Communication: Proactively contact customers to collect outstanding payments, resolve billing discrepancies, and answer questions about their accounts. Negotiation & Payment Plans: Work with customers to develop mutually acceptable payment plans and negotiate terms to bring accounts up to date. Account Monitoring & Recovery: Track delinquent accounts, identify customers with overdue debts, and take steps to recover funds, including referring accounts for legal action if necessary. Record Keeping: Maintain accurate and detailed records of all communications, payments, and actions taken on accounts. Compliance: Adhere to all relevant laws and regulations, such as the FDCPA, to ensure ethical and legal debt collection practices. Internal Collaboration: Work closely with accounting, legal, and other departments to ensure accurate records and compliance.
Communication: The ability to communicate clearly, professionally, and empathetically with customers, even in difficult situations. Negotiation: Strong negotiation skills to reach agreements on payment terms and resolve disputes. Problem-Solving: The ability to identify root causes of payment issues and find practical solutions. Attention to Detail: Meticulous record-keeping and accurate data entry are crucial for maintaining transparency and compliance. Familiarity with Regulations: Knowledge of credit collection laws and data security protocols is essential.
Bachelor's degree in related field
JOB-68dd2aa1dfbd5
Vacancy title:
Debt Collector Specialist
[Type: FULL_TIME, Industry: Law, Public Safety, Corrections and Security, Category: Savings & Loans]
Jobs at:
UNITED LEGAL GROUP
Deadline of this Job:
Wednesday, October 15 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Wednesday, October 1 2025, Base Salary: Not Disclosed
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JOB DETAILS:
A Debt Collector Specialist manages overdue accounts to ensure timely payments and maintain an organization's financial health by minimizing bad debts. This role involves contacting customers to resolve billing issues, negotiating payment plans, tracking delinquent accounts, maintaining accurate records, and adhering to financial and legal regulations. Success in this position requires strong communication, negotiation, and problem-solving skills, along with a thorough understanding of credit and collection processes.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
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