Job descriptions & requirements

A recovery officer, manages delinquent accounts by contacting debtors via phone, email, or mail to negotiate repayment plans and minimize overdue balances. They utilize skip-tracing techniques to locate customers, maintain detailed, accurate records, and adhere to legal compliance to ensure maximum debt recovery.

Key Responsibilities

• Customer Contact: Contacting customers regarding delinquent accounts to inform them of overdue payments and encourage repayment.
• Negotiation & Collection: Negotiating payment schedules, settlement options, and managing the recovery of written-down accounts.
• Documentation & Reporting: Maintaining accurate, up-to-date databases and records of all conversations, payments, and account status updates.
• Skip Tracing: Utilizing various search techniques to locate debtors who have missed payments.
• Compliance & Risk: Ensuring all actions comply with local/federal laws, including the Fair Debt Collection Practices Act.
• Field Visits: Performing field visits to borrowers or guarantors for direct recovery efforts, when necessary.

Key Skills & Qualifications

• Communication & Negotiation: Strong persuasion, verbal communication, and active listening skills to influence outcomes.
• Resilience & Patience: Ability to handle high-stress, fast-paced environments and difficult conversations professionally.
• Organization: High attention to detail for managing large portfolios of accounts and tracking payments.
• Computer Literacy: Proficiency with CRM systems, databases, and Microsoft Office tools.
• Experience: Previous experience in credit control, customer service, or debt collection is typically required.

COUNTRY:

Kenya

• Customer Contact: Contacting customers regarding delinquent accounts to inform them of overdue payments and encourage repayment.
• Negotiation & Collection: Negotiating payment schedules, settlement options, and managing the recovery of written-down accounts.
• Documentation & Reporting: Maintaining accurate, up-to-date databases and records of all conversations, payments, and account status updates.
• Skip Tracing: Utilizing various search techniques to locate debtors who have missed payments.
• Compliance & Risk: Ensuring all actions comply with local/federal laws, including the Fair Debt Collection Practices Act.
• Field Visits: Performing field visits to borrowers or guarantors for direct recovery efforts, when necessary.

• Communication & Negotiation: Strong persuasion, verbal communication, and active listening skills to influence outcomes.
• Resilience & Patience: Ability to handle high-stress, fast-paced environments and difficult conversations professionally.
• Organization: High attention to detail for managing large portfolios of accounts and tracking payments.
• Computer Literacy: Proficiency with CRM systems, databases, and Microsoft Office tools.

• Previous experience in credit control, customer service, or debt collection is typically required.