The Debtors Officer is responsible for managing the hospital’s accounts receivable function through timely billing, debt collection, payment allocation, account reconciliation, and follow-up of outstanding balances. The role supports healthy cash flow, maintains accurate debtor records, and builds effective working relationships with patients, insurance providers, corporate clients, and internal stakeholders.

Responsibilities:

Billing and Accounts Receivable:

• Prepare, verify, and process invoices for patients, insurance providers, corporate clients, and other debtors.
• Monitor accounts receivable balances.
• Maintain accurate debtor records.
• Process and allocate payments against outstanding invoices.
• Ensure compliance with hospital billing procedures.

Debtor Management and Collections:

• Follow up on outstanding payments in accordance with hospital policies.
• Monitor overdue accounts and collection performance.
• Escalate long-outstanding accounts and recommend recovery actions.
• Maintain documentation of collections and debtor correspondence.
• Support healthy organizational cash flow through effective debt recovery.

Account Reconciliation:

• Reconcile debtor accounts.
• Investigate account discrepancies.
• Maintain accurate financial records.
• Support reconciliation of insurance claims and remittances.
• Ensure financial data accuracy and completeness.

Stakeholder Management:

• Liaise with insurance providers regarding claims and billing queries.
• Coordinate with corporate clients on outstanding balances.
• Respond to patient billing inquiries.
• Collaborate with clinical, billing, and finance departments to resolve account-related issues.

Reporting and Compliance:

• Prepare debtor aging reports.
• Submit collection status updates.
• Maintain proper documentation of billing and reconciliations.
• Ensure compliance with hospital financial procedures and credit control policies.

Requirements:

Education:

• Bachelor's degree in Accounting
• Bachelor's degree in Finance
• Bachelor's degree in Commerce
• Bachelor's degree in Business Administration
• Bachelor's degree in a related field
• CPA Part II
• Equivalent accounting qualification

Experience:

• Minimum 3 years of experience in Accounts receivable, Credit control, Billing, Debt collection, Debtor management, Account reconciliation, Financial record keeping.
• Preferred experience in Healthcare, Hospital, Insurance, Financial Services industries.
• Preferred experience in Medical billing, Insurance claims management.

Technical Skills:

• Accounts receivable, Billing, Invoice processing, Debtor management, Debt collection, Account reconciliation, Payment allocation, Financial record management, Debtor aging analysis, Medical billing, Insurance claims management, Microsoft Excel, Microsoft Office Suite, Computerized accounting systems.

Soft Skills:

• Numerical skills, Analytical thinking, Reconciliation skills, Written communication, Verbal communication, Attention to detail, Accuracy, Negotiation, Relationship management, Organizational skills, Time management, Confidentiality, Problem solving, Decision making, Ability to manage multiple accounts, Professionalism, Integrity, Accountability.

Expected Outcomes:

• Timely collection of outstanding debts and improved cash flow.
• Accurate and up-to-date debtor records and account reconciliations.
• Reduced debtor aging and overdue account balances.
• Timely resolution of billing queries and account discrepancies.
• Accurate preparation of debtor reports and collection updates.
• Strong working relationships with patients, insurers, and corporate clients.
• Compliance with hospital billing, credit control, and financial procedures.

• Prepare, verify, and process invoices for patients, insurance providers, corporate clients, and other debtors.
• Monitor accounts receivable balances.
• Maintain accurate debtor records.
• Process and allocate payments against outstanding invoices.
• Ensure compliance with hospital billing procedures.
• Follow up on outstanding payments in accordance with hospital policies.
• Monitor overdue accounts and collection performance.
• Escalate long-outstanding accounts and recommend recovery actions.
• Maintain documentation of collections and debtor correspondence.
• Support healthy organizational cash flow through effective debt recovery.
• Reconcile debtor accounts.
• Investigate account discrepancies.
• Maintain accurate financial records.
• Support reconciliation of insurance claims and remittances.
• Ensure financial data accuracy and completeness.
• Liaise with insurance providers regarding claims and billing queries.
• Coordinate with corporate clients on outstanding balances.
• Respond to patient billing inquiries.
• Collaborate with clinical, billing, and finance departments to resolve account-related issues.
• Prepare debtor aging reports.
• Submit collection status updates.
• Maintain proper documentation of billing and reconciliations.
• Ensure compliance with hospital financial procedures and credit control policies.

• Accounts receivable
• Billing
• Invoice processing
• Debtor management
• Debt collection
• Account reconciliation
• Payment allocation
• Financial record management
• Debtor aging analysis
• Medical billing
• Insurance claims management
• Microsoft Excel
• Microsoft Office Suite
• Computerized accounting systems
• Numerical skills
• Analytical thinking
• Reconciliation skills
• Written communication
• Verbal communication
• Attention to detail
• Accuracy
• Negotiation
• Relationship management
• Organizational skills
• Time management
• Confidentiality
• Problem solving
• Decision making
• Ability to manage multiple accounts
• Professionalism
• Integrity
• Accountability

• Bachelor's degree in Accounting
• Bachelor's degree in Finance
• Bachelor's degree in Commerce
• Bachelor's degree in Business Administration
• Bachelor's degree in a related field
• CPA Part II
• Equivalent accounting qualification