Deputy Front Office Manager
2026-08-12T10:35:35+00:00
Emerge Egress Consulting
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https://emergeegressconsulting.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Consulting
Management, Admin & Office, Customer Service, Restaurant & Hospitality, Cleaning & Facilities, Business Operations
2026-08-24T17:00:00+00:00
8
Background information about the job or company (e.g., role context, company overview)
Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks at the demand for potential success of Government, Local ...
Role Objective:
Our client, a high-end hotel, is seeking a confident and service-focused Deputy Front Office Manager to support the Front Office Manager in leading the team and ensuring a seamless, welcoming experience for every guest.
This is an opportunity for an experienced hospitality professional who is ready to take on greater responsibility, contribute to a strong team, and grow within a professional and high-standard hotel environment.
The successful candidate will play an important role in supporting the Front Office operation, developing the team, handling guest needs with confidence, and ensuring that service standards are consistently maintained.
Responsibilities or duties
Core Duties and Responsibilities
- Support the Front Office Manager in the smooth and efficient running of the Front Office.
- Supervise and coordinate daily Front Office activities to ensure professional and timely guest service.
- Oversee guest arrivals, check-ins, check-outs, reservations, and room allocations.
- Attend to guest enquiries, special requests, and complaints, ensuring they are handled promptly and professionally.
- Monitor Front Office procedures, including billing, room allocations, and cash handling, to ensure accuracy and compliance.
- Coordinate closely with Housekeeping, Reservations, Food & Beverage, and Maintenance to ensure a seamless guest experience.
- Support the training, coaching, and performance of Front Office team members.
- Ensure the Front Office, reception, and lobby areas maintain a clean and professional presentation.
- Maintain accurate Front Office records and assist with operational reports.
- Step in for the Front Office Manager when required and undertake other responsibilities assigned by management.
Qualifications or requirements (e.g., education, skills)
Key Competencies
- Good understanding of Front Office procedures and hotel operations.
- Proven ability to lead, support, and motivate a team.
- Excellent communication and interpersonal skills.
- Strong decision-making, problem-solving, and guest-handling skills.
- Ability to remain calm, composed, and professional in a busy hotel environment.
- High level of integrity, accountability, and professionalism.
Job Specifications and Qualifications
- Degree or Diploma in Hotel & Restaurant Management, Hospitality Management, Business Administration, or a related field from a recognised institution.
- Proficiency in Property Management Systems (PMS) and Microsoft Office applications.
Experience needed
- At least 3 years experience in Front Office or Guest Services, including at least 1 year in a supervisory or team-lead role.
Any other provided details (e.g., benefits, work environment, team info, or additional notes)
Check how your CV aligns with this job
* Support the Front Office Manager in the smooth and efficient running of the Front Office. * Supervise and coordinate daily Front Office activities to ensure professional and timely guest service. * Oversee guest arrivals, check-ins, check-outs, reservations, and room allocations. * Attend to guest enquiries, special requests, and complaints, ensuring they are handled promptly and professionally. * Monitor Front Office procedures, including billing, room allocations, and cash handling, to ensure accuracy and compliance. * Coordinate closely with Housekeeping, Reservations, Food & Beverage, and Maintenance to ensure a seamless guest experience. * Support the training, coaching, and performance of Front Office team members. * Ensure the Front Office, reception, and lobby areas maintain a clean and professional presentation. * Maintain accurate Front Office records and assist with operational reports. * Step in for the Front Office Manager when required and undertake other responsibilities assigned by management.
* Good understanding of Front Office procedures and hotel operations. * Proven ability to lead, support, and motivate a team. * Excellent communication and interpersonal skills. * Strong decision-making, problem-solving, and guest-handling skills. * Ability to remain calm, composed, and professional in a busy hotel environment. * High level of integrity, accountability, and professionalism. * Proficiency in Property Management Systems (PMS) and Microsoft Office applications.
* Degree or Diploma in Hotel & Restaurant Management, Hospitality Management, Business Administration, or a related field from a recognised institution.
JOB-6a7c4c776979a
Vacancy title:
Deputy Front Office Manager
[Type: FULL_TIME, Industry: Consulting, Category: Management, Admin & Office, Customer Service, Restaurant & Hospitality, Cleaning & Facilities, Business Operations]
Jobs at:
Emerge Egress Consulting
Deadline of this Job:
Monday, August 24 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Wednesday, August 12 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Background information about the job or company (e.g., role context, company overview)
Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks at the demand for potential success of Government, Local ...
Role Objective:
Our client, a high-end hotel, is seeking a confident and service-focused Deputy Front Office Manager to support the Front Office Manager in leading the team and ensuring a seamless, welcoming experience for every guest.
This is an opportunity for an experienced hospitality professional who is ready to take on greater responsibility, contribute to a strong team, and grow within a professional and high-standard hotel environment.
The successful candidate will play an important role in supporting the Front Office operation, developing the team, handling guest needs with confidence, and ensuring that service standards are consistently maintained.
Responsibilities or duties
Core Duties and Responsibilities
- Support the Front Office Manager in the smooth and efficient running of the Front Office.
- Supervise and coordinate daily Front Office activities to ensure professional and timely guest service.
- Oversee guest arrivals, check-ins, check-outs, reservations, and room allocations.
- Attend to guest enquiries, special requests, and complaints, ensuring they are handled promptly and professionally.
- Monitor Front Office procedures, including billing, room allocations, and cash handling, to ensure accuracy and compliance.
- Coordinate closely with Housekeeping, Reservations, Food & Beverage, and Maintenance to ensure a seamless guest experience.
- Support the training, coaching, and performance of Front Office team members.
- Ensure the Front Office, reception, and lobby areas maintain a clean and professional presentation.
- Maintain accurate Front Office records and assist with operational reports.
- Step in for the Front Office Manager when required and undertake other responsibilities assigned by management.
Qualifications or requirements (e.g., education, skills)
Key Competencies
- Good understanding of Front Office procedures and hotel operations.
- Proven ability to lead, support, and motivate a team.
- Excellent communication and interpersonal skills.
- Strong decision-making, problem-solving, and guest-handling skills.
- Ability to remain calm, composed, and professional in a busy hotel environment.
- High level of integrity, accountability, and professionalism.
Job Specifications and Qualifications
- Degree or Diploma in Hotel & Restaurant Management, Hospitality Management, Business Administration, or a related field from a recognised institution.
- Proficiency in Property Management Systems (PMS) and Microsoft Office applications.
Experience needed
- At least 3 years experience in Front Office or Guest Services, including at least 1 year in a supervisory or team-lead role.
Any other provided details (e.g., benefits, work environment, team info, or additional notes)
Check how your CV aligns with this job
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
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