JOB PURPOSE

To support the Head of Claims in planning, coordinating, reviewing, approving, and controlling Retirement Benefits claims processing to ensure timely, accurate, compliant, and customer-focused settlement of retirement benefits in accordance with respective schemes’ Trust Deed and Rules, Company Policies, Regulatory Requirements, and established service level agreements and standards.

KNOWLEDGE AND EXPERIENCE

Experience:

• Bachelor’s Degree in Insurance, Finance, Actuarial, Applied Statistics, Accounting or Business-related courses.
• In-depth knowledge of RBA Regulations and Pension Tax Laws.
• Diploma in Insurance (AIIK/ACII).
• CPA/ACCA/Actuarial progress is an added advantage.
• At least 5 years’ experience in Retirement Benefits Schemes Administration/Pension Claims.
• At least 2 years in a supervisory role.

SKILLS AND COMPETENCIES

• Excellent Communication Skills both written and verbal.
• Excellent Customer Service Skills.
• Analytical thinking and attention to detail.
• Integrity.
• Ethical.
• Competent in pension benefits computation, regulatory interpretation, claims audit control and risk assessment.
• Stakeholder management.

• Support the Head of Claims in planning, coordinating, reviewing, approving, and controlling Retirement Benefits claims processing.
• Ensure timely, accurate, compliant, and customer-focused settlement of retirement benefits.
• Adhere to respective schemes’ Trust Deed and Rules, Company Policies, Regulatory Requirements, and established service level agreements and standards.

• Excellent Communication Skills (written and verbal)
• Excellent Customer Service Skills
• Analytical thinking and attention to detail
• Integrity
• Ethical conduct
• Competence in pension benefits computation
• Regulatory interpretation
• Claims audit control
• Risk assessment
• Stakeholder management

• Bachelor’s Degree in Insurance, Finance, Actuarial, Applied Statistics, Accounting or Business-related courses.
• In-depth knowledge of RBA Regulations and Pension Tax Laws.
• Diploma in Insurance (AIIK/ACII).
• CPA/ACCA/Actuarial progress is an added advantage.