BACKGROUND INFORMATION

Career Options Africa Group is a HR Consultancy firm specializing in Recruitment, HR outsourcing and Immigration support in Africa with offices in Kenya, Uganda, Tanzania, Rwanda, Democratic Republic of Congo (DRC), Burundi, Nigeria, South Africa and South Sudan.

Our client, a leading global IT services and consulting company that provides technical support and infrastructure services to major technology companies and enterprises worldwide, is seeking a desktop support technician to be based in Kenya.

THE JOB

The ideal candidate will provide hands-on support for a variety of end-user devices, ensuring smooth, efficient, and reliable operation of workplace technology. You will work independently on moderately complex incidents and service requests while delivering excellent customer service to internal clients.

MAIN TASKS AND RESPONSIBILITIES.

• Provide onsite and/or remote technical support for PCs, laptops, mobile phones, and peripheral devices.
• Support standard operating systems and commonly used business applications.
• Resolve incidents and fulfil service requests according to established procedures.
• Apply intermediate-level subject matter knowledge to troubleshoot and solve problems independently.
• Exercise sound judgment when evaluating unique or non-standard situations, providing recommendations when required.
• Deliver high-quality, client-facing communication—both verbal and written.
• Participate in small to medium-scale projects as needed.
• Offer feedback on new or updated technical processes to help improve efficiency.
• Perform device disposal services in accordance with company policy and compliance requirements.
• Collaborate with cross-functional teams when advanced or escalated support is required.
• Maintain accurate documentation of issues, activities, and resolutions.

QUALIFICATIONS

• Bachelor’s degree in IT or Computer Science
• At least 2–3 years of experience in a technical support or desktop support environment.

THE RIGHT PERSON FOR THE JOB

• Strong working knowledge of desktops, laptops, mobile devices, and assorted peripherals.
• Understanding of standard business software, productivity suites, and operating systems.
• Strong client-facing soft skills with the ability to communicate clearly and professionally.
• Ability to work independently and use good judgment within established guidelines.
• Proven ability to problem-solve in moderately complex technical situations.
• Willingness and capability to perform asset disposal services.
• Proactive approach to collaboration and continuous improvement.
• Ability to work in a dynamic, fast-paced environment.
• Strong sense of ownership and accountability in daily tasks.

WHAT WE ARE OFFERING THE RIGHT PERSON

We are offering the successful candidate a monthly gross salary of KES 135,000

• Provide onsite and/or remote technical support for PCs, laptops, mobile phones, and peripheral devices.
• Support standard operating systems and commonly used business applications.
• Resolve incidents and fulfil service requests according to established procedures.
• Apply intermediate-level subject matter knowledge to troubleshoot and solve problems independently.
• Exercise sound judgment when evaluating unique or non-standard situations, providing recommendations when required.
• Deliver high-quality, client-facing communication—both verbal and written.
• Participate in small to medium-scale projects as needed.
• Offer feedback on new or updated technical processes to help improve efficiency.
• Perform device disposal services in accordance with company policy and compliance requirements.
• Collaborate with cross-functional teams when advanced or escalated support is required.
• Maintain accurate documentation of issues, activities, and resolutions.

• Strong working knowledge of desktops, laptops, mobile devices, and assorted peripherals.
• Understanding of standard business software, productivity suites, and operating systems.
• Strong client-facing soft skills with the ability to communicate clearly and professionally.
• Ability to work independently and use good judgment within established guidelines.
• Proven ability to problem-solve in moderately complex technical situations.
• Willingness and capability to perform asset disposal services.
• Proactive approach to collaboration and continuous improvement.
• Ability to work in a dynamic, fast-paced environment.
• Strong sense of ownership and accountability in daily tasks.

• Bachelor’s degree in IT or Computer Science
• At least 2–3 years of experience in a technical support or desktop support environment.