The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

Digital Lending Manager oversees the end-to-end execution, development, and performance of Retail Digital lending products delivered via Omni-channel platform.

The purpose of this role is to deliver best in class route to market and commercial sales solutions for all new digital lending products / enhancements.

The role is responsible for e2e customer journeys from ideation to commercialization: conceiving, designing, developing, and deploying the Go-To-Market plans; route to market selection, channel focus, trade marketing support, collateral design, picture of success toolkits and commercial terms for digital lending products and services in collaboration with all lending stakeholders

They are responsible for driving user acquisition, ensuring regulatory compliance managing portfolio risk, and enhancing customer experience through automated lending processes

They partner with the relevant internal stakeholders to understand customer behavior and thus achieve Retention focused cross-selling models, revenue management plans, customer information management tools, loyalty and rewards programs as well as Customer Value Proposition

The role holder is responsible for funded revenue growth & retention and set portfolio criteria (FID, PAR and NPL) targets.

NCBA Go Getters are forward‑thinking, data‑driven problem solvers with a proven track record in fast‑paced digital transformation environments, able to navigate ambiguity, influence stakeholders, and deliver under demanding timelines.

Ideal Job Specifications

Academia and Professional Certifications:

• University degree Upper Second or Equivalent
• Relevant professional qualification in Marketing would be an advantage.

Experience:

8 years’ work experience in a financial services environment handling Marketing, PR or Business Development responsibilities. Prior experience in the development of Retention programs would be preferred.

• Oversees the end-to-end execution, development, and performance of Retail Digital lending products delivered via Omni-channel platform.
• Delivers best in class route to market and commercial sales solutions for all new digital lending products / enhancements.
• Responsible for e2e customer journeys from ideation to commercialization: conceiving, designing, developing, and deploying the Go-To-Market plans; route to market selection, channel focus, trade marketing support, collateral design, picture of success toolkits and commercial terms for digital lending products and services in collaboration with all lending stakeholders.
• Drives user acquisition, ensures regulatory compliance, manages portfolio risk, and enhances customer experience through automated lending processes.
• Partners with relevant internal stakeholders to understand customer behavior and achieve Retention focused cross-selling models, revenue management plans, customer information management tools, loyalty and rewards programs, and Customer Value Proposition.
• Responsible for funded revenue growth & retention and set portfolio criteria (FID, PAR and NPL) targets.

• Data-driven problem solving
• Digital transformation environments
• Navigating ambiguity
• Stakeholder influence
• Delivering under demanding timelines
• Marketing
• PR
• Business Development
• Retention programs

• University degree Upper Second or Equivalent
• Relevant professional qualification in Marketing would be an advantage.