The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors. The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

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Digital Programme Development Manager for Sudan

Job TypeRemote

QualificationBA/BSc/HND

Experience6 years

LocationNairobi

Job FieldICT / Computer

Specific responsibilities:

Strategy and Programme Development

• Strengthen strategic frameworks that demonstrate and promote the integration of digital tech-enabled approaches with other sectors.
• With Core Competency Specialists, identify opportunities for creative, innovative, and integrated digital programming.
• Develop and implement improved connectivity/ access to data programme, including in rapid responses.
• Explore new digitalisation initiatives or support digital operations in other NRC Sudan programmes – including use of Geographic Information Systems (GIS) in programmes - or advocacy and media.
• Provide strategic planning, policy development, and oversight of ICT integration into the Sudan Mission project proposals and programmes.

Programme Management and Technical Support, Oversight, Supervision, and Capacity Building

• Overall budget management for the digital portfolio implemented and ensure appropriate burn-rates are maintained and that solutions to over/under expenditure are applied.
• Oversee roll-out, operations, and advanced application of the NRC ‘CORE’ programme beneficiary database and/or alternative case management platforms.
• Provide support to pilot mobile money, digitalising ICLA and Camp Management case management, and digital cash registration and e-vouchers across Cash Assistance, Emergency Response, WASH, and Education (EdTech);
• Develop partnerships, including with mobile network operators and specialist digital service providers (including other NGOs).
• Support coordination and advocacy efforts to improve digitalisation of broader humanitarian response in Sudan.
• Contribute to data protection and responsibility initiatives and processes. Support programme and area office teams to have Data Sharing Agreements in place with partners.
• Deliver guidance and training on the Digital Development Principles and appropriate Data Management, Privacy and Security standards.

Monitoring and Evaluation

• Work closely with the M&E team in the implementation and improvement of the DCH and its contribution to remote data collection, complaints and feedback mechanism, and use of adapted tools and processes.
• Work closely with the M&E team to develop relevant theory of change and macro log frames;
• Document good practice and lessons learned in Sudan for learning purposes and for sharing with donors and the wider humanitarian community.
• Monitor the scale and scope of digital-based programming across all Core Competencies via GORS, Agresso, and other NRC systems to measure achievement of country ambitions.

Coordination and Representation

• Represent NRC Sudan in relevant working groups and support advisory and advocacy efforts for the broader humanitarian sector in Sudan to adopt digital tech in strategies and plans.
• Liaise and coordinate with UN and I/NGO partners, local authorities, and beneficiaries in planning and overseeing digital programming and contextual understanding of areas of operations.
• Identify and build strategic relations with partners for implementation, research, and resource mobilisation in Sudan.

What you will bring:

Generic professional competencies for this position:

• At least six years in a humanitarian mobile money, information management, data science programming, including three years’ experience in a project management position.
• Bachelor’s degree in Information Technology, Information Management, or Computer Science
• Previous working experience in implementing digital and technology-enabled programming in emergency programme cycle (e.g. with mobile money ecosystems);
• Experience working with the private sector, government or non-profit programs in designing and delivering innovative ICT/digital/technological solutions for development and humanitarian programmes.
• Familiarity with Design approaches and methods, including Service Design, Design Thinking, Human-Centred Design.
• Documented results related to the position’s responsibilities and knowledge about own leadership skills/profile.
• Fluency in English, both written and verbal.

• Strengthen strategic frameworks that demonstrate and promote the integration of digital tech-enabled approaches with other sectors.
• With Core Competency Specialists, identify opportunities for creative, innovative, and integrated digital programming.
• Develop and implement improved connectivity/ access to data programme, including in rapid responses.
• Explore new digitalisation initiatives or support digital operations in other NRC Sudan programmes – including use of Geographic Information Systems (GIS) in programmes - or advocacy and media.
• Provide strategic planning, policy development, and oversight of ICT integration into the Sudan Mission project proposals and programmes.
• Overall budget management for the digital portfolio implemented and ensure appropriate burn-rates are maintained and that solutions to over/under expenditure are applied.
• Oversee roll-out, operations, and advanced application of the NRC ‘CORE’ programme beneficiary database and/or alternative case management platforms.
• Provide support to pilot mobile money, digitalising ICLA and Camp Management case management, and digital cash registration and e-vouchers across Cash Assistance, Emergency Response, WASH, and Education (EdTech);
• Develop partnerships, including with mobile network operators and specialist digital service providers (including other NGOs).
• Support coordination and advocacy efforts to improve digitalisation of broader humanitarian response in Sudan.
• Contribute to data protection and responsibility initiatives and processes. Support programme and area office teams to have Data Sharing Agreements in place with partners.
• Deliver guidance and training on the Digital Development Principles and appropriate Data Management, Privacy and Security standards.
• Work closely with the M&E team in the implementation and improvement of the DCH and its contribution to remote data collection, complaints and feedback mechanism, and use of adapted tools and processes.
• Work closely with the M&E team to develop relevant theory of change and macro log frames;
• Document good practice and lessons learned in Sudan for learning purposes and for sharing with donors and the wider humanitarian community.
• Monitor the scale and scope of digital-based programming across all Core Competencies via GORS, Agresso, and other NRC systems to measure achievement of country ambitions.
• Represent NRC Sudan in relevant working groups and support advisory and advocacy efforts for the broader humanitarian sector in Sudan to adopt digital tech in strategies and plans.
• Liaise and coordinate with UN and I/NGO partners, local authorities, and beneficiaries in planning and overseeing digital programming and contextual understanding of areas of operations.
• Identify and build strategic relations with partners for implementation, research, and resource mobilisation in Sudan.

• Fluency in English, both written and verbal.
• Familiarity with Design approaches and methods, including Service Design, Design Thinking, Human-Centred Design.

• Bachelor’s degree in Information Technology, Information Management, or Computer Science
• Previous working experience in implementing digital and technology-enabled programming in emergency programme cycle (e.g. with mobile money ecosystems);
• Experience working with the private sector, government or non-profit programs in designing and delivering innovative ICT/digital/technological solutions for development and humanitarian programmes.
• Documented results related to the position’s responsibilities and knowledge about own leadership skills/profile.