Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...

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Direct Sales Representive

Key Responsibilities

• Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank or sales leads provided by the bank.
• Explaining the features of the products to prospective customers in line with the product's specifications and treating customers fairly.
• Guiding customers on how to complete applications for the respective product they wish to purchase.
• Reviewing of the application and documentation provided by the customer to confirm accuracy.
• Authentication of customer details by checking the original copies against photocopies of documents provided e.g. National ID and passports.
• Forwarding completed applications to the relevant Sales Manager or Retail Support Team, within 24 hours of sign-off by the customer.
• Prospecting customers for any other Bank products suitable for their needs.
• Ensuring safe custody of customer documents under their care.
• Forwarding customer feedback or complaints to the respective Sales/Branch Manager.
• Sharing market information from the field to the leadership to improve the bank’s products and provide regular Sales reports.

The Person

For the above position, the successful applicant should have the following:

• Be a graduate of a recognized university.
• Have 2 years’ working experience in Sales.
• Have excellent analytical and interpersonal skills.
• Have a passion and commitment to quality service.
• Have excellent verbal and written communication skills.
• Can meet stringent targets within defined deadlines

Check how your CV aligns with this job

• Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank or sales leads provided by the bank.
• Explaining the features of the products to prospective customers in line with the product's specifications and treating customers fairly.
• Guiding customers on how to complete applications for the respective product they wish to purchase.
• Reviewing of the application and documentation provided by the customer to confirm accuracy.
• Authentication of customer details by checking the original copies against photocopies of documents provided e.g. National ID and passports.
• Forwarding completed applications to the relevant Sales Manager or Retail Support Team, within 24 hours of sign-off by the customer.
• Prospecting customers for any other Bank products suitable for their needs.
• Ensuring safe custody of customer documents under their care.
• Forwarding customer feedback or complaints to the respective Sales/Branch Manager.
• Sharing market information from the field to the leadership to improve the bank’s products and provide regular Sales reports.

• Excellent analytical and interpersonal skills.
• Passion and commitment to quality service.
• Excellent verbal and written communication skills.
• Ability to meet stringent targets within defined deadlines.

• Graduate of a recognized university.
• 2 years’ working experience in Sales.