Job Purpose

Reporting to the Chief Executive Officer, the Director, Human Resource and Administration will provide strategic leadership, policy direction and oversight for the Human Resource, Administration and Hospitality functions of the Hospital. The position is responsible for developing and implementing integrated people management, administration and hospitality strategies that promote organizational effectiveness, good governance, operational excellence and achievement of the Hospital's strategic objectives.

Duties and responsibilities

The Director, Human Resource & Administration will be responsible for the following:

Human Resource Management

• Provide strategic leadership in the development, implementation, review and monitoring of Human Resource policies, strategies, regulations and procedures.
• Lead workforce planning, organizational design, job evaluation, succession planning and institutional transformation initiatives.
• Oversee recruitment, selection, appointment, deployment, promotion, transfers, career progression and retention of staff.
• Oversee the development and implementation of performance management, productivity improvement and reward management systems.
• Spearhead leadership development, learning, talent management and continuous professional development programmes.
• Oversee employee relations, labour relations, disciplinary management, grievance handling and dispute resolution.
• Lead employee engagement, staff wellness, staff welfare, occupational health and employee assistance programmes that promote a healthy and productive workforce.
• Oversee staff remuneration and benefits administration.
• Establish, implement and continuously improve the Human Resource Information System (HRIS) and people analytics for evidence-based decision-making.
• Advise the Board, Chief Executive Officer and Senior Management on Human Resource policies, labour laws, industrial relations and emerging Human Resource practices.
• Ensure compliance with employment legislation, public service policies, professional Human Resource standards and relevant statutory requirements.
• Lead organizational culture transformation and institutional change management programmes.
• Promote ethics, diversity, inclusion, accountability and high-performance standards across the Hospital.
• Provide leadership, coaching, mentoring and performance management to Heads of Departments and other staff.
• Build and maintain strategic partnerships with Government agencies, regulatory bodies, development partners and other stakeholders.
• Promote research, innovation and evidence-based management practices.
• Ensure prudent management and accountability of human, financial and physical resources.
• Monitor Directorate performance and ensure achievement of strategic and operational targets.

Administration Services

• Provide strategic leadership and oversight of the Administration Department.
• Develop and implement administrative policies, systems and procedures that support efficient institutional operations.
• Oversee Office Administration services to ensure effective administrative support across the Hospital.
• Oversee Transport and Fleet Management to ensure efficient, safe and cost-effective operations.
• Oversee General Records Management, Archives and Registry Services, ensuring proper records management, archives and document control in compliance with applicable legislation.
• Provide strategic oversight of Chaplaincy Services to support the spiritual and psychosocial wellbeing of patients, staff and visitors.
• Promote digital transformation and automation of administrative processes.
• Ensure prudent utilization and accountability of administrative resources.
• Promote customer service excellence and continuous improvement in administrative service delivery.
• Provide oversight of Construction and Estate Management, including infrastructure development, maintenance planning, estate administration and space management.
• Coordinate administrative risk management, business continuity and disaster preparedness initiatives.
• Ensure compliance with statutory and institutional administrative procedures and governance requirements.

Hospitality Services

• Provide strategic leadership and oversight of the Hospitality Department.
• Develop and implement hospitality policies, operational standards and quality assurance frameworks.
• Provide oversight of Catering Services to ensure safe, nutritious and quality food services for patients, staff and other clients.
• Provide oversight of Housekeeping Services to ensure a clean, safe and conducive healthcare environment.
• Provide oversight of Laundry and Tailoring Services to ensure efficient linen management, garment production and maintenance of institutional uniforms.
• Provide strategic oversight of Engineering Services to ensure efficient operation, maintenance and continuous improvement of hospital infrastructure, utilities and engineering systems.
• Provide strategic oversight of Security Services to safeguard patients, staff, visitors, institutional assets and Hospital property.
• Promote environmentally sustainable, cost-effective and innovative hospitality operations.
• Ensure compliance with occupational safety and health requirements, infection prevention and control standards, environmental regulations and other statutory requirements.
• Promote patient-centred hospitality services and continuous improvement in customer experience.

Key Qualifications and Experience Requirements

Candidates must demonstrate the following minimum academic, professional and experiential qualifications to be considered for appointment:

• Bachelor’s degree in human resource management or equivalent qualification from a recognized Institution; OR;
• Bachelor’s degree in any of the following disciplines: - Economics, Sociology, Business Administration, Public Administration, Commerce or an equivalent qualification from a recognized institution plus a Post Graduate Diploma in Human Resource Management/Development from a recognized Institution.
• Master's degree in any of the following disciplines: Human Resource Management or equivalent qualification from a recognized Institution.
• Certified Human Resource Professional (CHRP-K) or an equivalent professional qualification recognized by the Institute of Human Resource Management.
• Registered by the Institute of Human Resource Management (IHRM).
• A valid practicing license by the Institute of Human Resource Management (IHRM).
• Cumulative service period of fifteen (15) years relevant work experience, three (3) of which must have been in a Senior management position.
• Leadership Course lasting not less than four (4) weeks from a recognized Institution.
• Proficiency in computer applications.
• Compliance with Chapter Six of the Constitution of Kenya.

Core Competencies

Applicants should possess the following core competencies to successfully deliver on the responsibilities of the role:

• Strategic leadership and organizational transformation capabilities.
• Sustainability and eco-friendly practices in administration and hospitality services.
• Expertise in labour laws and policy interpretation.
• Results-oriented with strong analytical and decision-making skills.
• Effective communication and interpersonal skills
• Strong negotiation, stakeholder engagement and partnership-building abilities.
• Strong team mentorship and capacity-building skills.
• High ethical standards and professional integrity.

Terms of Service

The successful candidate will be engaged on a five (5) year contract, renewable once, subject to satisfactory performance.

• Provide strategic leadership in the development, implementation, review and monitoring of Human Resource policies, strategies, regulations and procedures.
• Lead workforce planning, organizational design, job evaluation, succession planning and institutional transformation initiatives.
• Oversee recruitment, selection, appointment, deployment, promotion, transfers, career progression and retention of staff.
• Oversee the development and implementation of performance management, productivity improvement and reward management systems.
• Spearhead leadership development, learning, talent management and continuous professional development programmes.
• Oversee employee relations, labour relations, disciplinary management, grievance handling and dispute resolution.
• Lead employee engagement, staff wellness, staff welfare, occupational health and employee assistance programmes that promote a healthy and productive workforce.
• Oversee staff remuneration and benefits administration.
• Establish, implement and continuously improve the Human Resource Information System (HRIS) and people analytics for evidence-based decision-making.
• Advise the Board, Chief Executive Officer and Senior Management on Human Resource policies, labour laws, industrial relations and emerging Human Resource practices.
• Ensure compliance with employment legislation, public service policies, professional Human Resource standards and relevant statutory requirements.
• Lead organizational culture transformation and institutional change management programmes.
• Promote ethics, diversity, inclusion, accountability and high-performance standards across the Hospital.
• Provide leadership, coaching, mentoring and performance management to Heads of Departments and other staff.
• Build and maintain strategic partnerships with Government agencies, regulatory bodies, development partners and other stakeholders.
• Promote research, innovation and evidence-based management practices.
• Ensure prudent management and accountability of human, financial and physical resources.
• Monitor Directorate performance and ensure achievement of strategic and operational targets.
• Provide strategic leadership and oversight of the Administration Department.
• Develop and implement administrative policies, systems and procedures that support efficient institutional operations.
• Oversee Office Administration services to ensure effective administrative support across the Hospital.
• Oversee Transport and Fleet Management to ensure efficient, safe and cost-effective operations.
• Oversee General Records Management, Archives and Registry Services, ensuring proper records management, archives and document control in compliance with applicable legislation.
• Provide strategic oversight of Chaplaincy Services to support the spiritual and psychosocial wellbeing of patients, staff and visitors.
• Promote digital transformation and automation of administrative processes.
• Ensure prudent utilization and accountability of administrative resources.
• Promote customer service excellence and continuous improvement in administrative service delivery.
• Provide oversight of Construction and Estate Management, including infrastructure development, maintenance planning, estate administration and space management.
• Coordinate administrative risk management, business continuity and disaster preparedness initiatives.
• Ensure compliance with statutory and institutional administrative procedures and governance requirements.
• Provide strategic leadership and oversight of the Hospitality Department.
• Develop and implement hospitality policies, operational standards and quality assurance frameworks.
• Provide oversight of Catering Services to ensure safe, nutritious and quality food services for patients, staff and other clients.
• Provide oversight of Housekeeping Services to ensure a clean, safe and conducive healthcare environment.
• Provide oversight of Laundry and Tailoring Services to ensure efficient linen management, garment production and maintenance of institutional uniforms.
• Provide strategic oversight of Engineering Services to ensure efficient operation, maintenance and continuous improvement of hospital infrastructure, utilities and engineering systems.
• Provide strategic oversight of Security Services to safeguard patients, staff, visitors, institutional assets and Hospital property.
• Promote environmentally sustainable, cost-effective and innovative hospitality operations.
• Ensure compliance with occupational safety and health requirements, infection prevention and control standards, environmental regulations and other statutory requirements.
• Promote patient-centred hospitality services and continuous improvement in customer experience.

• Strategic leadership and organizational transformation capabilities.
• Sustainability and eco-friendly practices in administration and hospitality services.
• Expertise in labour laws and policy interpretation.
• Results-oriented with strong analytical and decision-making skills.
• Effective communication and interpersonal skills
• Strong negotiation, stakeholder engagement and partnership-building abilities.
• Strong team mentorship and capacity-building skills.
• High ethical standards and professional integrity.
• Proficiency in computer applications.

• Bachelor’s degree in human resource management or equivalent qualification from a recognized Institution; OR;
• Bachelor’s degree in any of the following disciplines: - Economics, Sociology, Business Administration, Public Administration, Commerce or an equivalent qualification from a recognized institution plus a Post Graduate Diploma in Human Resource Management/Development from a recognized Institution.
• Master's degree in any of the following disciplines: Human Resource Management or equivalent qualification from a recognized Institution.
• Certified Human Resource Professional (CHRP-K) or an equivalent professional qualification recognized by the Institute of Human Resource Management.
• Registered by the Institute of Human Resource Management (IHRM).
• A valid practicing license by the Institute of Human Resource Management (IHRM).
• Leadership Course lasting not less than four (4) weeks from a recognized Institution.
• Compliance with Chapter Six of the Constitution of Kenya.