Background information about the job or company (e.g., role context, company overview)

At Living Goods we empower people to improve the health of their families, friends and communities. Living Goods supports networks of 'Avon-like’ health entrepreneurs who go door to door to teach families how to improve their health and wealth and sell life-changing products such as simple treatments for malaria and diarrhea, safe delivery kits, fortified ...

The Director will play a central role in positioning Living Goods as a thought leader in advancing community health, working closely with internal teams and external partners to highlight the impact of our approaches. Reporting directly to the Chief of External Relations, this senior leadership position will serve as a trusted advisor to the executive team and a key driver in strengthening Living Goods’ visibility and influence worldwide.

Responsibilities or duties

Strategic Communications

• Develop and execute a strategic communications plan that elevates visibility, strengthens brand awareness, and amplifies influence across global, Africa regional, and country-level markets, including Kenya, Uganda, and Burkina Faso.
• Oversee and guide organizational messaging and positioning, ensuring high-quality on-brand content across events, digital, video, and print.
• Lead the development of high-impact external communications products, including speeches, publications, reports, and op-eds.
• Shape and advance Living Goods’ thought leadership strategy in close collaboration with program, digital health, and advocacy teams.
• Ensure consistent application of brand guidelines and visual identity across all platforms.
• Equip staff with the training and tools needed to confidently and consistently represent Living Goods’ work and strategy.
• Direct digital and media engagement strategies, including social media, media relations, and performance monitoring to maximize reach and impact.
• Develop and maintain comprehensive crisis communications and reputation management plans to proactively address potential challenges.

Team Leadership

• Lead and mentor a team of communications professionals who support global, regional, internal, and country strategic communications.
• Collaborate with the People and Culture team to oversee key internal communications channels—providing strategic guidance to ensure clear, consistent communication with staff, while boosting engagement and knowledge sharing.
• Manage relationships with external partners and vendors, including consultants for photography, editing, and graphic design, ensuring high-quality outputs aligned with organizational standards.

Qualifications or requirements (e.g., education, skills)

Essential Qualifications, Experience, & Attributes:

• A demonstrable commitment to international development and global health with at least 15 years of experience in communications with progressive levels of responsibility in public health or another international development sector.
• At least 5 years of leading high-performing communications teams in matrixed organizations; skilled at inspiring, coaching, and developing talent while fostering collaboration across diverse teams.
• Ability to combine big-picture strategic thinking with tactical execution, delivering measurable outcomes while maintaining attention to detail and quality.
• Proven experience leading the management of organizational brands, including brand positioning, messaging frameworks, and visual identity, and ensuring consistent application across all internal and external channels.
• Extensive hands-on experience designing and executing communications tools and strategies across print, digital, social media, video, and graphic design. Proficient in the MS Office Suite and basic experience with the Adobe Creative Cloud preferred but not required.
• Proven success translating complex technical content into clear, compelling messages tailored for diverse audiences.
• Forward-thinking, problem-solving professional who thrives on formulating new strategies, improving processes, and inspiring others to embrace communications excellence.
• Skilled at representing the organization externally with media, donors, government partners, and other stakeholders.
• English fluency is required; French and/or Kiswahili language skills are a plus.
• An exceptional relationship builder, increasing rapport, trust, and transparency across a diverse and growing community of internal and external stakeholders.

Experience needed

15 years of experience in communications with progressive levels of responsibility in public health or another international development sector.

At least 5 years of leading high-performing communications teams in matrixed organizations.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

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• Develop and execute a strategic communications plan that elevates visibility, strengthens brand awareness, and amplifies influence across global, Africa regional, and country-level markets, including Kenya, Uganda, and Burkina Faso.
• Oversee and guide organizational messaging and positioning, ensuring high-quality on-brand content across events, digital, video, and print.
• Lead the development of high-impact external communications products, including speeches, publications, reports, and op-eds.
• Shape and advance Living Goods’ thought leadership strategy in close collaboration with program, digital health, and advocacy teams.
• Ensure consistent application of brand guidelines and visual identity across all platforms.
• Equip staff with the training and tools needed to confidently and consistently represent Living Goods’ work and strategy.
• Direct digital and media engagement strategies, including social media, media relations, and performance monitoring to maximize reach and impact.
• Develop and maintain comprehensive crisis communications and reputation management plans to proactively address potential challenges.
• Lead and mentor a team of communications professionals who support global, regional, internal, and country strategic communications.
• Collaborate with the People and Culture team to oversee key internal communications channels—providing strategic guidance to ensure clear, consistent communication with staff, while boosting engagement and knowledge sharing.
• Manage relationships with external partners and vendors, including consultants for photography, editing, and graphic design, ensuring high-quality outputs aligned with organizational standards.

• Ability to combine big-picture strategic thinking with tactical execution, delivering measurable outcomes while maintaining attention to detail and quality.
• Proven experience leading the management of organizational brands, including brand positioning, messaging frameworks, and visual identity, and ensuring consistent application across all internal and external channels.
• Extensive hands-on experience designing and executing communications tools and strategies across print, digital, social media, video, and graphic design.
• Proficient in the MS Office Suite and basic experience with the Adobe Creative Cloud preferred but not required.
• Proven success translating complex technical content into clear, compelling messages tailored for diverse audiences.
• Forward-thinking, problem-solving professional who thrives on formulating new strategies, improving processes, and inspiring others to embrace communications excellence.
• Skilled at representing the organization externally with media, donors, government partners, and other stakeholders.
• English fluency is required; French and/or Kiswahili language skills are a plus.
• An exceptional relationship builder, increasing rapport, trust, and transparency across a diverse and growing community of internal and external stakeholders.

• A demonstrable commitment to international development and global health with at least 15 years of experience in communications with progressive levels of responsibility in public health or another international development sector.
• At least 5 years of leading high-performing communications teams in matrixed organizations; skilled at inspiring, coaching, and developing talent while fostering collaboration across diverse teams.