At Mövenpick Hotel & Residences Nairobi we believe in indulgence done right, treating our guests to deliciously fresh cuisine, abundant treats and flavours that are unmistakably Mövenpick, all served with a generous portion of heartfelt care. Explore our Baluba all-day dining restaurant, Kijani Bar and The View, our panoramic revolving restaurant.

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Director of Operations - Taskforce

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

10 years

Location

Nairobi

Job Field

Hospitality / Hotel / Restaurant

What you will be doing:

Reporting to the Country Manager, responsibilities and essential job functions include but are not limited to the following:

• Support the Country Manager in the overall management and strategic direction of the hotel.
• Assist in the preparation of the annual Operations Plan and achieve the profit objectives therein.
• Ensure that monthly financial outlooks for Operating Departments are accurate and are being achieved.
• Ensure the consistent implementation and delivery of the Movenpick Culture and Standards.
• Handle all guest concerns and feedback to ensure effective follow up.
• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, and Capital Expenditure Budget.
• Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate.
• Assist in staff planning and the maintenance of productivity levels.
• Update and ensure timely awareness of the hotel’s Business Continuity, Emergency and Crisis Management Plans.
• Actively involved in the recruitment process of leadership positions within the operating departments.
• Function as key member of the Hotel Executive Committee and Leadership Team
• Ensure full compliance with Hotel operating controls.
• Collaborate with department heads to optimize efficiency and service quality.
• Foster a culture of excellence, teamwork, and continuous improvement.
• Ensure compliance with brand standards, policies, and regulations.

Qualifications

• Minimum 10 years previous hotel experience in a related field (minimum 2 years as DOO/ Hotel Manager).
• Display strong analytical, organizational, problem solving and administrative skills.
• Ability to adapt to change quickly and strong multi-tasking.
• Extensive Operations management experience with a proven record to coordinate multiple departments and to achieve goals.
• Clear working knowledge of budget planning & execution.
• Exceptional interpersonal and guest relations skills, who is hands on and is system knowledgeable.
• Proven team-leader with outstanding motivational skills and coaching ability.
• Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions.
• Lead by example in building strong employee engagement.
• Bachelor’s degree in a related discipline.
• Excellent communication and organizational skills.

• Support the Country Manager in the overall management and strategic direction of the hotel.
• Assist in the preparation of the annual Operations Plan and achieve the profit objectives therein.
• Ensure that monthly financial outlooks for Operating Departments are accurate and are being achieved.
• Ensure the consistent implementation and delivery of the Movenpick Culture and Standards.
• Handle all guest concerns and feedback to ensure effective follow up.
• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, and Capital Expenditure Budget.
• Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate.
• Assist in staff planning and the maintenance of productivity levels.
• Update and ensure timely awareness of the hotel’s Business Continuity, Emergency and Crisis Management Plans.
• Actively involved in the recruitment process of leadership positions within the operating departments.
• Function as key member of the Hotel Executive Committee and Leadership Team
• Ensure full compliance with Hotel operating controls.
• Collaborate with department heads to optimize efficiency and service quality.
• Foster a culture of excellence, teamwork, and continuous improvement.
• Ensure compliance with brand standards, policies, and regulations.

• Strong analytical skills
• Organizational skills
• Problem-solving skills
• Administrative skills
• Ability to adapt to change quickly
• Strong multi-tasking abilities
• Extensive Operations management experience
• Proven record to coordinate multiple departments and to achieve goals
• Clear working knowledge of budget planning & execution
• Exceptional interpersonal skills
• Guest relations skills
• Hands-on approach
• System knowledge
• Proven team-leader
• Outstanding motivational skills
• Coaching ability
• Ability to motivate developing leaders
• Excellent communication skills
• Excellent organizational skills

• Minimum 10 years previous hotel experience in a related field (minimum 2 years as DOO/ Hotel Manager).
• Bachelor’s degree in a related discipline.