Employment Opportunities at Frank Management Consult Ltd

JOB DETAILS:
Job purpose
A camp manager is responsible for the day-to-day management of the camp and its staff. You have commercial accountability for budgeting and financial management, planning, organizing and directing all camp services, including pick up and drop off of guests, front of house(check-in), food and beverage operations, camp activities (game drives, sundowners) and housekeeping.
While taking a strategic overview and planning ahead to maximize profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. Business and people management are equally important elements.

A camp manager’s duties are in camp and they should therefore be in camp at all times except when on scheduled off days and leave and these need to be agreed with the Operations Manager. Any unauthorized absence will be treated as abscondment of one’s responsibilities.

Job Objective
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests. To supervise, train and motivate others, with the key aim of retaining and attracting new customers.

Main Responsibilities
• Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
• Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
• Assist in keeping the camp clean and tidy, at all times
• Deal with customer complaints in a professional manner
• Complete all daily administration tasks as required
• Ensure that all tents and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
• Maintain the correct handling of all soiled linen and ensure that every tent has the correct bedding and relevant number of towels
• Report any faults or damage in any of the tents or camp facilities immediately to the operations manager and maintenance manager
• Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
• Complete regular checks on portable electrical appliances
• Be accountable for all relevant product delivery and stock management (mainly, laundry, food items, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
• Manage and maintain effective and efficient use of all operations equipment in line with company policy
• Provide reports, as required, for senior management
• Maintain effective communication, at all times, among the team and head office
• Complete rotas for your team weekly; manage and maintain correct staffing levels in line with targets and business levels
• Ensure that the muster roll is kept up to date and manage absence and lateness, in line with company policy
• Complete all required health and safety/fire checks on time
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
• Report any security issues to the operations manager immediately
• Always adhere to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office

Minimum Requirements
• Degree/ Diploma in hospitality/ Tourism or a related course
• At least 5 years’ experience in tours. Bush experience is highly preferred.

JOB DETAILS:

Roles & Responsibilities:
• In charge of daily operations of the restaurant; food service and cleanliness
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• People management;
o Hiring and staff training
o Shift, Attendance, and Leave management
o Appraise staff performance and provide feedback to improve productivity
• Oversee the cashier and ensure all end-of-day reports
• Estimate future needs for goods, and take part in costing
• Ensure compliance with sanitation and safety regulations
• Market insights and advice on continuous improvement
• Ensuring compliance with all necessary legislative requirements necessary for operations: Health & Safety, City Council, and Fire regulations

Minimum Requirements
• Degree or Diploma in food service or related studies
• 4+ years of experience in management position in a similar establishment i.e casual dining.
• Highly skilled in interpersonal relations and positive demeanor.
• keen attention to detail with a natural flare for excellent customer service.
• Dynamic decision-maker in a fast-paced environment.


JOB DETAILS:
Key Responsibilities
• Drive keeping the road safety regulations all the time.
• Be punctual and be at least 15 minutes to the designated time and place.
• Display good behavior, excellent manners and helping attitude.
• Maintain strict confidentiality on all conversations and information heard during transport assignments.
• Arrange for vehicle care and maintenance (i.e., oil change, tire rotation, cleaning, etc.).
• Maintain awareness of current road systems and conditions by monitoring news and traffic reports, adjusting routes as necessary to avoid delays.
• Candidates should be attentive and available on an immediate call basis at any time including weekends.
• Execute any other duties as may be assigned by the Managing Director from time to time

Minimum Qualification
• 3-5 years proven experience as a Driver, the last 3 years being in similar role
• Post High school education
• Valid driving license

Professional Qualification & Other Competencies
• Attended a First-Aid Certificate Course lasting not less than one (1) week at a recognized Institution
• Passed Suitability Test for Driver
• Valid police clearance certificate
• A clean driving records
• Good Vision
• Familiarity with GPS devices
• A polite and professional disposition
• Ability to remain calm in stressful driving situations
• Defensive driving is an added advantage

JOB DETAILS:
Responsibilities
Success / Product

• Actively engage with a small set of customers in coordination with their Customer Success Manager to provide guidance regarding product and the customer’s unique needs.
• Become fully conversant in the existing tech stack of assigned accounts.
• Work with customers that are integrating our solution data into their workflows via API.
• Be part of regular operational and business review meetings with key customers to discuss any technical concerns and provide updates on product feature requests.
• Manage feature requests for key customers and assigned accounts.

Support

• 1-2 hours per day handling tickets and participate in an off-hours pager rotation; this may scale up or down depending on team requirements.
• Cover Customer Support as needed for sick days, vacation, leave, etc.

Sales

• This position may be requested to provide Sales-Engineer assistance on an as-needed basis.

Minimum Qualifications
• Bachelor’s degree in a Technical field.
• Previous startup experience.
• 3-5 years of experience working on technical issues including APIs and integrations
• Ability to reproduce bugs in various environments (web, mobile, etc.).
• A basic understanding of how modern web development works French speaking is a plus.
• Familiarity with any of the following tools is a plus: Zendesk, Postman, Zapier, GitHub.
• Familiarity with SQL is a big plus.

Job Info
Job Category: Several Jobs in one Advert jobs in Kenya
Job Type: Full-time
Deadline of this Job: 03 March 2023
Duty Station: Nairobi
Posted: 20-02-2023
No of Jobs: 4
Start Publishing: 20-02-2023
Stop Publishing (Put date of 2030): 20-02-2077
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