World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice.

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Endpoint Engineer

Job TypeFull Time

QualificationBA/BSc/HND

Experience5 - 7 years

LocationNairobi

Job FieldICT / Computer

As an Endpoint Engineer, you will play a critical role in maintaining, monitoring, and supporting global IT systems and infrastructure. You will lead multiple projects, providing technical guidance to Endpoint and Systems Administrators, while ensuring the reliability, security, and performance of enterprise computing platforms.

You will be responsible for designing, building, and optimizing the systems operating environment—including servers, storage, and backup solutions—to meet evolving business needs. Your expertise will span across technologies such as Windows, Linux, VMware, Active Directory, DNS, and DHCP. You will also manage access controls, security applications, and system backups, ensuring a secure and highly available environment. This role demands strong troubleshooting skills for complex hardware, software, and basic network issues. You will analyze system failures, respond to incidents, and execute contingency plans to maintain operational continuity. Additionally, you will support 24/7 operations, lead disaster recovery efforts, and manage off-site storage processes.

Success in this role requires excellent communication and collaboration skills. You will work closely with system users, technical teams, and vendors, providing expert support and training as needed. A strong customer service orientation and a proactive approach to problem-solving are essential.

QUALIFICATIONS:

Bachelor’s degree in Computer Science, Information Technology, or related technical field

Minimum of 5+ years of hands-on experience administering enterprise-level servers and IT infrastructure.

At least 5+ years of experience designing, configuring, deploying, and optimizing server hardware and operating environments.

5-7 years of progressive experience in information technology, with a focus on endpoint systems and enterprise computing platforms.

Continuation of Major Responsibilities:

PROJECT PLANNING:

Leads or consults short- and long-term project planning efforts with team members, clients and other IT groups.

Develops cost/time estimates.

Documents discussion and agreements.

TECHNICAL REQUIREMENTS: Works with systems engineers to understand technical requirements.

DESIGN/DEVELOP: Integrates solutions with other applications and platforms outside the framework.

MAINTENANCE:

Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.

Develops strategies to manage the frequency of appropriate support package/patch application.

Monitors health of systems and provides appropriate recommendations, when required.

ADMINISTRATION:

Coordinates and validates activities.

Manages user access to, systems, servers, and files.

Administers the setup of new profiles, creates and updates access permissions and maintains user accounts.

Installs, configures and maintains system hardware and software components.

Maintains tracking and configuration documentation and plans.

Supervising the installation of system upgrades and service packs.

Determines if inactive accounts should be deleted.

Administers Storage Area Network (SAN).

• Maintaining, monitoring, and supporting global IT systems and infrastructure.
• Leading multiple projects, providing technical guidance to Endpoint and Systems Administrators.
• Ensuring the reliability, security, and performance of enterprise computing platforms.
• Designing, building, and optimizing the systems operating environment—including servers, storage, and backup solutions.
• Managing access controls, security applications, and system backups.
• Troubleshooting complex hardware, software, and basic network issues.
• Analyzing system failures, responding to incidents, and executing contingency plans.
• Supporting 24/7 operations.
• Leading disaster recovery efforts.
• Managing off-site storage processes.
• Working closely with system users, technical teams, and vendors, providing expert support and training.
• Leads or consults short- and long-term project planning efforts with team members, clients and other IT groups.
• Develops cost/time estimates.
• Documents discussion and agreements.
• Works with systems engineers to understand technical requirements.
• Integrates solutions with other applications and platforms outside the framework.
• Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.
• Develops strategies to manage the frequency of appropriate support package/patch application.
• Monitors health of systems and provides appropriate recommendations, when required.
• Coordinates and validates activities.
• Manages user access to, systems, servers, and files.
• Administers the setup of new profiles, creates and updates access permissions and maintains user accounts.
• Installs, configures and maintains system hardware and software components.
• Maintains tracking and configuration documentation and plans.
• Supervising the installation of system upgrades and service packs.
• Determines if inactive accounts should be deleted.
• Administers Storage Area Network (SAN).

• Windows
• Linux
• VMware
• Active Directory
• DNS
• DHCP
• Troubleshooting
• Communication
• Collaboration
• Customer Service
• Problem-solving
• Project Planning
• Technical Guidance
• System Administration
• Server Administration
• IT Infrastructure Management
• Storage Area Network (SAN) Administration

• Bachelor’s degree in Computer Science, Information Technology, or related technical field
• Minimum of 5+ years of hands-on experience administering enterprise-level servers and IT infrastructure.
• At least 5+ years of experience designing, configuring, deploying, and optimizing server hardware and operating environments.
• 5-7 years of progressive experience in information technology, with a focus on endpoint systems and enterprise computing platforms.