Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.

Responsibilities or duties

Reporting to the Manager – Operations Support Systems (OSS), the position holder will be responsible for the end-to-end support for all OSS monitoring, network, probing and Customer Experience systems. The responsibility shall but will not be limited to digitization of OSS processes, support for network Management systems, Umbrella Systems, Network Probing and Customer management systems, Service management, Security and access management. The role will involve Troubleshooting of escalated issues from 1st level to resolution, maintaining systems uptime and service availability for all the supported systems within the OSS Eco system.

Qualifications or requirements 

Degree in Computer Science/Telecom engineering /electrical & electronics engineering/IT

Experience needed

• Minimum of 5 years working experience in a busy heterogeneous IT environment, of which 3 year should be in a GSM environment, working knowledge of LAN/WAN principles, working knowledge of Linux, databases, IoT, NFV and SDN, Big data, Microservices, Restful Open APIs, Android, IoS, HTML, CSS, JavaScript, SQL, NoSQL, XML, JSON, YAML, Perl/Python, bash Scripting and Java
• Machine learning and AI skills for predictive/proactive/cognitive maintenance
• Knowledge of working with new Dev tools i.e python, Java, VB.NET or C#.
• Knowledge of visualization tools PowerBI, Tableu, Qlik Sense, etc
• Microservices architecture
• Working knowledge of Big data systems, SQL and NoSQL database management systems with strength in MySQL, Oracle, Sybase, PostgreSQL, MongoDB.

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Providing end to end proactive monitoring of operations support systems and maintenance, including managing level two and level three incident and problem management.
• Ensure all faults reported are resolved within agreed timelines and the tickets are well documented and updated.
• Implement proactive measures to ensure system uptime of implemented systems.
• Has in-depth understanding and can work with popular database systems like MySQL, PostreSQL, MSSQL,Oracle, NoSQL DBs
• Good working experience in a heterogeneous environment supporting different OS including Windows servers, RHEL, VMware, FusionSphere
• Ensure vulnerabilities identified within OSS systems are fixed within SLA.
• Maintain Security Baseline standards across OSS systems including User management policy controls
• Implementation and Monitoring of capacity on systems, probes, SoC and CEM systems in accordance with Safaricom Standards.
• Monitor systems capacity utilizations, Backup/Restore and BCPs
• Conduct regular vendor support review meetings.
• Auditing of OSS systems - Both Internal and External audit.
• Retire legacy systems and drive adoption of new systems.
• Ensure system and service availability for all OSS systems
• Experience with Open APIs integrations with service management systems.
• Developing and executing automation scripts and maintenance jobs
• Maintaining an Asset register for both IT and Telco
• Developing and maintaining cloud solutions in accordance with best practices.
• Develop and implement data pipelines that extracts, transforms and loads data into an information product that helps to inform the organization in reaching strategic goals
• Automate 3P (Platforms, Processes, People) workflows journeys for OSS FCAPS to enhance real-time service monitoring , issue resolution and user experience
• Follow up with the vendor or 3rd parties to ensure all escalated tickets are resolved timely.

• LAN/WAN principles
• Linux
• Databases
• IoT
• NFV
• SDN
• Big data
• Microservices
• Restful Open APIs
• Android
• IoS
• HTML
• CSS
• JavaScript
• SQL
• NoSQL
• XML
• JSON
• YAML
• Perl/Python
• bash Scripting
• Java
• Machine learning and AI skills
• Python
• Java
• VB.NET
• C#
• PowerBI
• Tableu
• Qlik Sense
• Microservices architecture
• Big data systems
• SQL database management systems
• NoSQL database management systems
• MySQL
• Oracle
• Sybase
• PostgreSQL
• MongoDB

• Degree in Computer Science/Telecom engineering /electrical& electronics engineering/IT