Bharti Airtel Limited is an Indian global telecommunications services company based in New Delhi, India. It operates in 18 countries across South Asia, Africa, and the Channel Islands.

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Enterprise Customer Project Manager

Job Type

Full Time

Qualification

BA/BSc/HND , MBA/MSc/MA , Professional Certificate

Experience

5 - 10 years

Location

Nairobi

Job Field

ICT / Computer , Project and Program Management

Responsibilities

• Customer Project Delivery
• Manage the end-to-end lifecycle of customer projects from initiation through implementation and closure.
• Ensure delivery of projects within agreed scope, timelines, cost, and quality standards.
• Coordinate internal teams to ensure successful deployment of customer solutions.
• Customer Engagement and Relationship Management
• Serve as the primary point of contact for customers during project delivery.
• Manage customer expectations and maintain regular communication on project progress.
• Build strong relationships with customer stakeholders to ensure satisfaction and trust
• Project Planning and Execution
• Develop project plans, schedules, and resource requirements.
• Define project milestones, deliverables, and implementation timelines.
• Ensure project activities are executed according to plan.
• Stakeholder Coordination
• Coordinate across internal teams including engineering, operations, sales, and support.
• Facilitate collaboration between customer teams and internal technical specialists.
• Ensure alignment between customer requirements and internal capabilities.
• Risk and Issue Management
• Identify potential risks and issues affecting project delivery
• Implement mitigation strategies and escalate critical issues when necessary.
• Manage project changes and scope adjustments in coordination with stakeholders..
• Vendor and Resource Management
• Manage third-party vendors and technology partners involved in project delivery.
• Ensure vendor deliverables meet contractual and technical requirements.
• Project Monitoring and Reporting
• Monitor project performance against defined KPIs and milestones.
• Provide regular progress updates to customers and internal management.
• Ensure proper documentation and closure of projects

Qualifications

• Education
• Bachelor’s degree in Information Technology, Telecommunications, Computer Science, Engineering, or Business Administration
• Master’s degree or MBA is an advantage
• PMP certified is mandatory
• Experience
• 5–10 years of experience in ICT, telecom, or technology product management
• Experience in enterprise solutions
• Exposure to telecommunications or digital services industry preferred
• Broad technical knowledge of managed data networks and associated services like Cloud, Security, Unified Communication
• Strong communications skills, particularly related to articulating project strategy, risks and mitigation to both internal and customer management and decision makers.

• Manage the end-to-end lifecycle of customer projects from initiation through implementation and closure.
• Ensure delivery of projects within agreed scope, timelines, cost, and quality standards.
• Coordinate internal teams to ensure successful deployment of customer solutions.
• Serve as the primary point of contact for customers during project delivery.
• Manage customer expectations and maintain regular communication on project progress.
• Build strong relationships with customer stakeholders to ensure satisfaction and trust
• Develop project plans, schedules, and resource requirements.
• Define project milestones, deliverables, and implementation timelines.
• Ensure project activities are executed according to plan.
• Coordinate across internal teams including engineering, operations, sales, and support.
• Facilitate collaboration between customer teams and internal technical specialists.
• Ensure alignment between customer requirements and internal capabilities.
• Identify potential risks and issues affecting project delivery
• Implement mitigation strategies and escalate critical issues when necessary.
• Manage project changes and scope adjustments in coordination with stakeholders..
• Manage third-party vendors and technology partners involved in project delivery.
• Ensure vendor deliverables meet contractual and technical requirements.
• Monitor project performance against defined KPIs and milestones.
• Provide regular progress updates to customers and internal management.
• Ensure proper documentation and closure of projects

• Strong communications skills, particularly related to articulating project strategy, risks and mitigation to both internal and customer management and decision makers.
• Broad technical knowledge of managed data networks and associated services like Cloud, Security, Unified Communication

• Bachelor’s degree in Information Technology, Telecommunications, Computer Science, Engineering, or Business Administration
• Master’s degree or MBA is an advantage
• PMP certified is mandatory
• 5–10 years of experience in ICT, telecom, or technology product management
• Experience in enterprise solutions
• Exposure to telecommunications or digital services industry preferred