Background

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.

Brief job Description

To ensure and maintain a healthy, safe and secure working environment, in compliance with the relevant industry regulatory and legislative requirements, company procedures, regulatory authorities and requirement of the customer airlines. Operate ground support equipment (GSE) in accordance with company operating procedures and regulatory authorities while ensuring healthy, safe and secure work practices.

Responsibilities

• Embrace and maintain a positive safety culture, a healthy and secure working environment in passenger services in compliance with relevant company standards, legislative and industry standards.
• Identify and report hazards, near misses, incidents and accidents whilst leading mitigation briefings.
• Provide efficient, high quality customer service delivery in day-to-day operations to Customer Airlines at all customer touch points according to the agreed Service Level Agreements and Company Policies in order to delight the customer and improve the overall customer experience at JKIA.
• Ensure smooth and effective arrival, departure and transfer of Passengers at JKIA.
• Based on the arrivals and departure requirements, plan for safe and secure deployment of buses and service delivery in order to achieve on time performance target and minimum waiting times for disembarking passengers by preparing a bussing plan.
• Monitor the serviceability of the bus in operations and activate the fall-back plan in case one fails.
• Ensure that Buses are only used for their intended purpose.
• Ensure all buses are safely operated at the ramp and in adherence to Company Standard Procedures.
• Report non-compliance to the line manager for corrective action to be taken.
• Ensure the daily checklist is done to determine serviceability.
• Ensure cleanliness of the buses is maintained.
• Conduct standard checks in checking for articles that have been left behind by guests and that the reporting mechanism is adhered to.
• Ensure pre-recorded announcements are available in each bus and are used appropriately.
• Ensure passengers are transported to the legal agreed points of drop or pick in the airport.
• Ensure Buses are parked at their designated areas to avoid accidents and injuries.
• Contribute to the definition and development of the KQ product portfolio in terms of scope of service to ensure that the service standards for 3rd party and customer airlines expectations are met.
• Maintain grooming standards as per the corporate uniform guidelines.
• Being responsible for the security and safety of passengers in the bus and the bus itself.
• Adhere to KQ WAY principals and best practices.

Skills

• Customer focused
• High integrity
• Team player
• Self-motivated
• Time conscious

Qualifications

• Relevant Certificate or Diploma Course
• Minimum “O” level Grade D+
• Valid driving licence categories ABCDE
• Must be endorsed for class G by NTSA.
• Ground handling equipment certificate
• Equipment operator training (Level I – Tractor / Pallet mover; Level II – All GSE Except Pushback and Level III – All GSE)
• Radio telephonic certificate (Level-III only)
• Airside Driving
• Airside Safety Awareness
• Aviation Security Awareness
• Dangerous Goods CAT 8
• Safety Management System (SMS) Awareness
• Proficient in operating ramp equipment including the pushback

• Embrace and maintain a positive safety culture, a healthy and secure working environment in passenger services in compliance with relevant company standards, legislative and industry standards.
• Identify and report hazards, near misses, incidents and accidents whilst leading mitigation briefings.
• Provide efficient, high quality customer service delivery in day-to-day operations to Customer Airlines at all customer touch points according to the agreed Service Level Agreements and Company Policies in order to delight the customer and improve the overall customer experience at JKIA.
• Ensure smooth and effective arrival, departure and transfer of Passengers at JKIA.
• Based on the arrivals and departure requirements, plan for safe and secure deployment of buses and service delivery in order to achieve on time performance target and minimum waiting times for disembarking passengers by preparing a bussing plan.
• Monitor the serviceability of the bus in operations and activate the fall-back plan in case one fails.
• Ensure that Buses are only used for their intended purpose.
• Ensure all buses are safely operated at the ramp and in adherence to Company Standard Procedures.
• Report non-compliance to the line manager for corrective action to be taken.
• Ensure the daily checklist is done to determine serviceability.
• Ensure cleanliness of the buses is maintained.
• Conduct standard checks in checking for articles that have been left behind by guests and that the reporting mechanism is adhered to.
• Ensure pre-recorded announcements are available in each bus and are used appropriately.
• Ensure passengers are transported to the legal agreed points of drop or pick in the airport.
• Ensure Buses are parked at their designated areas to avoid accidents and injuries.
• Contribute to the definition and development of the KQ product portfolio in terms of scope of service to ensure that the service standards for 3rd party and customer airlines expectations are met.
• Maintain grooming standards as per the corporate uniform guidelines.
• Being responsible for the security and safety of passengers in the bus and the bus itself.
• Adhere to KQ WAY principals and best practices.

• Customer focused
• High integrity
• Team player
• Self-motivated
• Time conscious

• Relevant Certificate or Diploma Course
• Minimum “O” level Grade D+
• Valid driving licence categories ABCDE
• Must be endorsed for class G by NTSA.
• Ground handling equipment certificate
• Equipment operator training (Level I – Tractor / Pallet mover; Level II – All GSE Except Pushback and Level III – All GSE)
• Radio telephonic certificate (Level-III only)
• Airside Driving
• Airside Safety Awareness
• Aviation Security Awareness
• Dangerous Goods CAT 8
• Safety Management System (SMS) Awareness
• Proficient in operating ramp equipment including the pushback