Background information about the job or company (e.g., role context, company overview)

Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Our Vision of Aga Khan University Ho...

Responsibilities or duties

Provide initial urgency and business impact on all calls and assign to relevant technicians

Recording the customer reported complaint in the system and updating the resolution based on technician reports, advice user on status of equipment and appropriate action taken where necessary, via mails or vouchers.

Updating the tickets with appropriate information from the technicians

Closing the tickets with resolution upon completion of the job

Advise user on appropriate action taken

Prepare and analyze operational reports on a monthly basis (MRV, PPM &Checklist)

Prepare Planned Preventive Maintenance schedule for the facilities and Equipment

Coordinating PPM spare parts/ materials follow up for delivery/receiving and distribution

Logging equipment inventory in the system and maintaining updated documents

Ordering materials(spares) from the stores for the technicians

Assisting in any other necessary general administrative duties

Participation of documentation for ongoing internal and external audits

Participate in meetings, seminars, trainings, workshop, and conferences as required

Qualifications or requirements (e.g., education, skills)

Diploma in Engineering

Should be Computer Literate

Knowledge in Administration an added advantage.

Experience and knowledge in Facility management is an added advantage

Proficient in MS Office applications.

Excellent computer skills

Excellent customer service skills

Excellent communication and interpersonal skills

Very good analytical and organizational skills

Ability to express verbally and in writing in a clear manner

Experience needed

At least 1 year experience in a similar position.

• Provide initial urgency and business impact on all calls and assign to relevant technicians
• Recording the customer reported complaint in the system and updating the resolution based on technician reports, advice user on status of equipment and appropriate action taken where necessary, via mails or vouchers.
• Updating the tickets with appropriate information from the technicians
• Closing the tickets with resolution upon completion of the job
• Advise user on appropriate action taken
• Prepare and analyze operational reports on a monthly basis (MRV, PPM &Checklist)
• Prepare Planned Preventive Maintenance schedule for the facilities and Equipment
• Coordinating PPM spare parts/ materials follow up for delivery/receiving and distribution
• Logging equipment inventory in the system and maintaining updated documents
• Ordering materials(spares) from the stores for the technicians
• Assisting in any other necessary general administrative duties
• Participation of documentation for ongoing internal and external audits
• Participate in meetings, seminars, trainings, workshop, and conferences as required

• Computer Literate
• Proficient in MS Office applications.
• Excellent computer skills
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Very good analytical and organizational skills
• Ability to express verbally and in writing in a clear manner

• Diploma in Engineering
• Knowledge in Administration an added advantage.
• Experience and knowledge in Facility management is an added advantage