JOB PURPOSE

The Field Collection Officer is responsible for ensuring timely rent collection, reducing rent arrears, conducting tenant follow-ups and property visits, maintaining positive tenant relationships, and supporting the achievement of the company's rent collection targets.

KEY RESPONSIBILITIES

• Follow up on Tenants with Outstanding Rent Balances Through Calls, SMS, Emails, and Physical Visits.
• Collect Rent Payments and Implement Approved Debt Recovery Procedures.
• Maintain Accurate Records of Tenant Communications and Collection Activities.
• Conduct Regular Property Visits to Verify Occupancy and Monitor Tenant Movements.
• Deliver Rent Reminders, Notices, Demand Letters, and Other Official Communications.
• Build and Maintain Positive Tenant Relationships While Resolving or Escalating Tenant Concerns.
• Monitor Rent Arrears, Recommend Recovery Actions, and Support Legal Recovery Processes Where Necessary.
• Prepare and Submit Daily Field Activity Reports and Weekly Rent Collection Reports.
• Maintain Updated Tenant Records and Provide Feedback on Payment Behavior and Collection Risks.

KEY PERFORMANCE INDICATORS (KPIS)

• Achieve assigned monthly rent collection targets.
• Reduce rent arrears within the assigned portfolio.
• Ensure timely follow-up on overdue accounts.
• Submit accurate collection and field reports on time.
• Maintain updated tenant records and occupancy information.

QUALIFICATIONS

• Diploma or Bachelor's Degree in Business Administration, Sales & Marketing, Real Estate, Property Management, Finance, or related field.
• Minimum of 1 year of experience in debt collection, field sales, customer service, property management, or a related role.
• Experience in real estate or property management is an added advantage.

KEY SKILLS

• Strong negotiation, communication, and interpersonal skills.
• Good report writing and record-keeping abilities.
• Excellent problem-solving and customer service skills.
• High integrity, accountability, and attention to detail.
• Ability to work independently, meet collection targets, and use Microsoft Office and mobile collection systems effectively.

• Follow up on Tenants with Outstanding Rent Balances Through Calls, SMS, Emails, and Physical Visits.
• Collect Rent Payments and Implement Approved Debt Recovery Procedures.
• Maintain Accurate Records of Tenant Communications and Collection Activities.
• Conduct Regular Property Visits to Verify Occupancy and Monitor Tenant Movements.
• Deliver Rent Reminders, Notices, Demand Letters, and Other Official Communications.
• Build and Maintain Positive Tenant Relationships While Resolving or Escalating Tenant Concerns.
• Monitor Rent Arrears, Recommend Recovery Actions, and Support Legal Recovery Processes Where Necessary.
• Prepare and Submit Daily Field Activity Reports and Weekly Rent Collection Reports.
• Maintain Updated Tenant Records and Provide Feedback on Payment Behavior and Collection Risks.

• Strong negotiation, communication, and interpersonal skills.
• Good report writing and record-keeping abilities.
• Excellent problem-solving and customer service skills.
• High integrity, accountability, and attention to detail.
• Ability to work independently, meet collection targets, and use Microsoft Office and mobile collection systems effectively.

• Diploma or Bachelor's Degree in Business Administration, Sales & Marketing, Real Estate, Property Management, Finance, or related field.
• Minimum of 1 year of experience in debt collection, field sales, customer service, property management, or a related role.
• Experience in real estate or property management is an added advantage.