Summary
Date Posted: Tuesday, February 25, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
A fast growing micro finance institution is urgently seeking to fill in the position; Field Debt Collector
Reporting to: Debt Collector Manager
Other Relationships: Marketing, Credit, Customer Service, HR, Finance, Operations & IT
Job Summary:
Debt collector will effectively manage the company’s Credit / Debit policy and minimize overdue debtor’s balances. .

Roles and Responsibilities
• Utilize various tracing techniques and strategies to collect personal information of customers with outstanding debts.
• Contact customers with balances and negotiate payment terms and schedules.
• Minimize objections for payment and suggest available customer-friendly payment options.
• Negotiate extended payment plans and the best course of action for customers seeking to avoid further debts
• Use the provided platforms to keep detailed records regarding conversations with customers and outcomes.
• Offer clients several payment options and arrange for the prompt repayment of balances.
• Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts.
• Follow up all outstanding debts for customer accounts that have defaulted in liaison with operations manager and branch manager.
• Handle disputed issues and negotiate to bring payment within the agreed terms.

Job Skills: Not Specified

Minimum qualifications, experience & competencies required:
• 1-3 years’ collection experience preferred
• Excellent communication and negotiation skills
• Ability to positively connect with clients and encourage them to make payments toward debts owed
• Manage relationships with local authorities and Security Officers
• Plan and organize field collection drives across all branches.
• Time management skills
• Basic computer software skills and the ability to work within relevant data spreadsheets
• Ability to work well in a fast-paced environment
• Ability to reason and think quickly
• Strong attention to detail, goal oriented and a team player with a flexible approach

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

Work Hours: 8

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Job application procedure
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current and expected remuneration, quoting the job title in the subject field to mollymutheu@granarycapital.com .
Deadline of application is 15th March 2020.
Only shortlisted candidates will be contacted.

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