Our client, a leading telecommunications provider seeks to recruit Field Operations Engineers-Transmission/GSM

Job summary/ Job purpose/ Role Intent:

• Perform maintenance and operations activities within assigned area, ensuring the quality and continuity of the services as per the set KPIs, within the budgeted costs. Execute and follow-up the network extensions. Detect and give warning about dysfunctions of network elements. 

Key Responsibilities

• Attend to equipment faults logged in through the trouble ticket (TT) system in compliance with corrective maintenance KPIs.
• Perform preventive routine maintenance to ensure consistent equipment & environs health checks. 
• Work in Coordination with Support and NMC teams while analysing fault incidents, to ensure that accurate & timely correction is achieved and that clears are confirmed and communicated as necessary. 
• Propose improvement actions of the network structure. 
• Accurately carry out preventive maintenance program and make reports on the same.
• Jointly perform new site commissioning tests with equipment vendors and only accept links/sites that qualify criteria set in the engineering standards & equipment factory specifications
• Compile and submit reports on all maintenance related matters and attend to meetings daily for evaluation 
• Establish and show cause of link failure by filling in the reason for outage (RCA) form and produce evidence as and when a demand of the same could be made. 

Principal Outputs

• Achievement of performance KPIs
• Ensure network availability of >99.60%
• Achieve 80% of TTs within SLA
• Ensure network quality with packet loss of <0.05%
• Achieve 90% of planned work first time

Qualifications- Academic and Professional

• Bachelor’s Degree in Telecommunication 
• Lean six sigma – Yellow belt
• CCNA Certification
• Valid Driving License

Experience

• 2 years’ experience in transmissions network maintenance.

Competencies

Technical Competencies

• Network Management Systems 
• Radio rigging 
• Knowledge of GSM 2/3G/4G architecture
• Good understanding of BSS/transmission technology.
• Microsoft Office
• Customer focus
• Planning and organizing
• Troubleshooting

Functional Competencies

Team Work 

• Contributes actively to a working environment in which colleagues work co-operatively with each other, accepting collective responsibility. Teams achieve high standards of performance by continually reviewing objectives and priorities

Innovation 

• Is eager to develop new ideas and concepts for identifying better solutions to current and future problems. Creates a climate in which new approaches are not only welcomed but also expected from everyone in the organization to continuously improve overall performance and generate new business ideas

Managing Risks

• Review calculated risks after considering the potential organisational and stakeholder concerns; Identifies areas of potential risks and create backup plans for any contingency; Encourages others to explore new opportunities for business

Analytical Thinking

• Comprehend and identify patterns or connections between situations that are not obviously related, and identify key or underlying issues in complex situations. It includes using creative, conceptual or inductive reasoning

• Attend to equipment faults logged in through the trouble ticket (TT) system in compliance with corrective maintenance KPIs.
• Perform preventive routine maintenance to ensure consistent equipment & environs health checks.
• Work in Coordination with Support and NMC teams while analysing fault incidents, to ensure that accurate & timely correction is achieved and that clears are confirmed and communicated as necessary.
• Propose improvement actions of the network structure.
• Accurately carry out preventive maintenance program and make reports on the same.
• Jointly perform new site commissioning tests with equipment vendors and only accept links/sites that qualify criteria set in the engineering standards & equipment factory specifications
• Compile and submit reports on all maintenance related matters and attend to meetings daily for evaluation
• Establish and show cause of link failure by filling in the reason for outage (RCA) form and produce evidence as and when a demand of the same could be made.