M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.

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Field Service Assistant - Mobility

What You'll Do

Lead product pitching, demonstrations, and induction sessions for new customers

Explain financing terms, insurance, driving school requirements, and customer responsibilities

Review KYC documents and ensure policy compliance

Capture customer data accurately into the system and sync with the Customer Care Team for screening

Identify fraud risks or documentation inconsistencies and escalate appropriately

Validate asset readiness checklists covering mechanical state, charge levels, and accessories

Manage the end-to-end onboarding workflow: verification → training → activation → issuance

Document and hand over bikes, accessories, helmets, and additional equipment to customers

Deliver customer training on riding safety, insurance, battery care, charging, payments, and app use

Validate customer understanding and track training attendance

This is an on-site role based at one of our retail shops across Kenya. You will be reporting to the Customer Experience Officer.

Expertise

College diploma or tertiary training in any field

Minimum 1 year of experience in customer service (front office experience is a plus)

Basic technical knowledge is advantageous but not required

Strong customer service and communication skills

Ability to manage multiple tasks in a fast-paced environment

Attention to detail in maintaining shop operations

Professional and friendly demeanor when interacting with customers

• Lead product pitching, demonstrations, and induction sessions for new customers
• Explain financing terms, insurance, driving school requirements, and customer responsibilities
• Review KYC documents and ensure policy compliance
• Capture customer data accurately into the system and sync with the Customer Care Team for screening
• Identify fraud risks or documentation inconsistencies and escalate appropriately
• Validate asset readiness checklists covering mechanical state, charge levels, and accessories
• Manage the end-to-end onboarding workflow: verification → training → activation → issuance
• Document and hand over bikes, accessories, helmets, and additional equipment to customers
• Deliver customer training on riding safety, insurance, battery care, charging, payments, and app use
• Validate customer understanding and track training attendance

• Strong customer service and communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Attention to detail in maintaining shop operations
• Professional and friendly demeanor when interacting with customers

• College diploma or tertiary training in any field
• Minimum 1 year of experience in customer service (front office experience is a plus)
• Basic technical knowledge is advantageous but not required