Background information about the job or company (e.g., role context, company overview)

The Swiss-based family owned company Bühler is a global, industrial solution provider for processing foods and for manufacturing advanced materials, contributing to food security and high energy efficiency. Around 65% of the worldwide harvested grain is processed on Bühler mills, around 50% of all car taillamps or headlamps are getting metallize...

Responsibilities or duties

• Interact with the client to fulfil service jobs/quotations/spare-ware parts.
• Attend to the clients calls/e-mails for technical support.
• Identify sales opportunity during site visits.
• Commission single machines.
• Offer technical support to projects.
• Execute service contracts and servicing of Buhler equipment.
• Identify opportunities to increase efficiency through insights/ retrofits / upgrades.
• Take ownership in timely updates to relevant stakeholders regarding any new factors affecting SORTEX machines.
• Judiciously assist in sourcing components for projects balancing the trade-offs between cost, quality, and lead time.
• Ensure coordination with other disciplines is effective for each project/ task.
• Ensure compliance with Health, Safety & Environmental (HSE) responsibilities.

Qualifications or requirements (e.g., education, skills)

• Diploma / Bachelor's degree in Electrical, Mechanical, Mechatronic Engineering or relevant field (SMS, AMS etc.).
• Higher technical education( Technical College) with further training in Customer Service is an added advantage.
• Good knowledge of MS office programs
• Fluent communication skill in English.

Experience needed

• Minimum 3-5 years of experience in a commercial mill or proof of sufficient skills
• Firm grasp of engineering concepts (mechanical & electrical)
• Process experience in milling industry including knowledge of flour, feeds, coffee, pulses & rice processing among others.

• Interact with the client to fulfil service jobs/quotations/spare-ware parts.
• Attend to the clients calls/e-mails for technical support.
• Identify sales opportunity during site visits.
• Commission single machines.
• Offer technical support to projects.
• Execute service contracts and servicing of Buhler equipment.
• Identify opportunities to increase efficiency through insights/ retrofits / upgrades.
• Take ownership in timely updates to relevant stakeholders regarding any new factors affecting SORTEX machines.
• Judiciously assist in sourcing components for projects balancing the trade-offs between cost, quality, and lead time.
• Ensure coordination with other disciplines is effective for each project/ task.
• Ensure compliance with Health, Safety & Environmental (HSE) responsibilities.

• Good knowledge of MS office programs
• Firm grasp of engineering concepts (mechanical & electrical)
• Process experience in milling industry including knowledge of flour, feeds, coffee, pulses & rice processing among others.
• Fluent communication skill in English.

• Diploma / Bachelor's degree in Electrical, Mechanical, Mechatronic Engineering or relevant field (SMS, AMS etc.).
• Higher technical education( Technical College) with further training in Customer Service is an added advantage.