The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. This status was retained up to and until June 27th 2008 when the Banks Special General Meeti...

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Finacle Support Engineer

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

5 years

Location

Nairobi

Job Field

ICT / Computer

The role

The successful jobholder will be expected to:

• Provide L2/L3 support for the Finacle CBS.
• Monitor system performance and availability to ensure optimal uptime.
• Diagnose, troubleshoot and resolve incidents within defined SLA.
• Configure and customize the system according to business and user needs.
• Handle user queries and functional issues from branches and departments.
• Coordinate with vendors for system support and timely issue resolution.
• Maintain operational documentation, change logs, run books, and knowledge base articles.
• Conduct regular patching, upgrades, and version control across all environments.
• Ensure compliance with security standards.
• Deploy patches, parameter changes, and configuration updates as scheduled.
• Support integrations with various channels and peripheral systems.
• Provide support to assigned projects and initiatives.
• Guide, upskill and mentor fellow team members.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• A Bachelor’s Degree in Computer Science or a related field.
• At least 5 years of experience supporting and using Banking Applications.
• Proven hands-on experience with all Finacle CBS version 10x/11x modules.
• Finacle 10x/11x functional and technical training.
• Expertise in Unix Operating Systems (AIX, RHEL, Solaris).
• Experience with Java Application Servers (WebSphere, WebLogic, JBoss).
• Proficiency in Oracle RDBMS Administration, as well as SQL and PL/SQL scripting.
• Good analytical and troubleshooting skills.
• ITIL Certification and Project Management skills.
• Expertise in business requirements documentation and design thinking methodologies.
• Strong business relationship and stakeholder management skills.
• Excellent communication and influencing abilities.
• Proven ability to plan and prioritize effectively.
• Results-oriented with a focus on continuous improvement.

• Provide L2/L3 support for the Finacle CBS.
• Monitor system performance and availability to ensure optimal uptime.
• Diagnose, troubleshoot and resolve incidents within defined SLA.
• Configure and customize the system according to business and user needs.
• Handle user queries and functional issues from branches and departments.
• Coordinate with vendors for system support and timely issue resolution.
• Maintain operational documentation, change logs, run books, and knowledge base articles.
• Conduct regular patching, upgrades, and version control across all environments.
• Ensure compliance with security standards.
• Deploy patches, parameter changes, and configuration updates as scheduled.
• Support integrations with various channels and peripheral systems.
• Provide support to assigned projects and initiatives.
• Guide, upskill and mentor fellow team members.

• Expertise in Unix Operating Systems (AIX, RHEL, Solaris)
• Experience with Java Application Servers (WebSphere, WebLogic, JBoss)
• Proficiency in Oracle RDBMS Administration, as well as SQL and PL/SQL scripting
• Good analytical and troubleshooting skills
• ITIL Certification
• Project Management skills
• Expertise in business requirements documentation and design thinking methodologies
• Strong business relationship and stakeholder management skills
• Excellent communication and influencing abilities
• Proven ability to plan and prioritize effectively
• Results-oriented with a focus on continuous improvement

• A Bachelor’s Degree in Computer Science or a related field.
• At least 5 years of experience supporting and using Banking Applications.
• Proven hands-on experience with all Finacle CBS version 10x/11x modules.
• Finacle 10x/11x functional and technical training.