Background

Nestled in the heart of Nairobi, Holiday Inn Nairobi Two Rivers Mall welcomes you with a harmonious blend of local charm and global hospitality. Our 171 rooms promise a comforting stay, while our versatile meeting rooms make business seamless. What truly sets us apart is our team, always on hand to guarantee your stay is memorable. From the thoughtful des...

Key Responsibilities

• Supervise daily operations of restaurants, bar, banqueting and other F&B outlets.
• Lead, coach and motivate the F&B team to deliver exceptional guest service.
• Maintain high standards of service, cleanliness, presentation and product quality.
• Handle guest feedback and complaints promptly and professionally.
• Conduct daily briefings and effectively coordinate team activities.
• Monitor staff performance, deployment and service standards.
• Ensure compliance with IHG brand standards, HACCP, food safety, health and safety requirements.
• Monitor stock, inventories, wastage and departmental cost controls.
• Support F&B promotions, revenue initiatives and achievement of departmental targets.
• Coordinate effectively with the Kitchen and other hotel departments.
• Assist the F&B Manager with reporting, scheduling, training and other administrative duties.

Qualifications & Experience

• Diploma or Higher Diploma in Food & Beverage Management, Hospitality Management or a related field.
• Minimum 3 years' relevant F&B experience, preferably in a supervisory role within a reputable hotel.
• Strong leadership, communication and interpersonal skills.
• Excellent guest service and problem-solving abilities.
• Knowledge of HACCP, food safety, inventory and cost-control procedures.
• High level of professionalism, integrity and attention to detail.
• Ability to work shifts, weekends and public holidays.
• Previous experience in an international/IHG hotel environment will be an added advantage.

• Supervise daily operations of restaurants, bar, banqueting and other F&B outlets.
• Lead, coach and motivate the F&B team to deliver exceptional guest service.
• Maintain high standards of service, cleanliness, presentation and product quality.
• Handle guest feedback and complaints promptly and professionally.
• Conduct daily briefings and effectively coordinate team activities.
• Monitor staff performance, deployment and service standards.
• Ensure compliance with IHG brand standards, HACCP, food safety, health and safety requirements.
• Monitor stock, inventories, wastage and departmental cost controls.
• Support F&B promotions, revenue initiatives and achievement of departmental targets.
• Coordinate effectively with the Kitchen and other hotel departments.
• Assist the F&B Manager with reporting, scheduling, training and other administrative duties.

• Strong leadership skills
• Communication skills
• Interpersonal skills
• Excellent guest service abilities
• Problem-solving abilities
• Knowledge of HACCP
• Knowledge of food safety
• Knowledge of inventory procedures
• Knowledge of cost-control procedures
• High level of professionalism
• Integrity
• Attention to detail

• Diploma or Higher Diploma in Food & Beverage Management, Hospitality Management or a related field.
• Minimum 3 years' relevant F&B experience, preferably in a supervisory role within a reputable hotel.
• Previous experience in an international/IHG hotel environment will be an added advantage.