Background information about the job or company (e.g., role context, company overview)

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties

We're looking for friendly and customer-focused individuals to provide exceptional dining experiences to our guests. As key members of our food service team, you'll play a crucial role in ensuring customer satisfaction and maintaining the high standards of our establishment.

• Greet and seat guests in a warm and welcoming manner
• Take accurate food and beverage orders, ensuring special requests are communicated to the kitchen staff
• Serve food and beverages in a timely and professional manner
• Answer questions about menu items, making recommendations when appropriate
• Upsell menu items and promote daily specials to increase revenue
• Maintain knowledge of wine pairings and cocktail ingredients to provide informed recommendations
• Ensure tables are set up correctly and maintained throughout service
• Process payments accurately and efficiently
• Collaborate with kitchen staff and other team members to ensure smooth service operations
• Adhere to all food safety and sanitation guidelines
• Assist in side work duties such as restocking supplies and cleaning dining areas
• Handle customer concerns or complaints with patience and professionalism
• Assist in training new team members on service procedures and restaurant policies
• Participate in pre-shift meetings to stay informed about menu changes, special events, or VIP guests
• Ensure compliance with alcohol service regulations and responsible drinking practices

• Strong communication skills with fluency in English
• Excellent customer service skills with a friendly and supportive demeanor
• Knowledge of food and beverage service techniques
• Ability to work efficiently in a fast-paced environment
• Team player with a positive attitude
• Attention to detail in food presentation and table settings

• Diploma or degree in Hotel Management
• Food handling certification preferred
• Flexibility to work various shifts, including weekends and holidays