Background information about the job or company (e.g., role context, company overview)

AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to provide port, ocean, logistics and railway solutions.

Responsibilities or duties

Acknowledge Receipt & Pre-Declaration Review: Acknowledge receipt of full sets of documents/files from IFFOS Operators. Confirm the validity and completeness of clearance documents (pre-declaration check). Allocate files to declarants for timely entry submission. Liaise with the Team Leader, IFFOS Operators, and Operations Supervisor to confirm the appropriateness of documents and request any missing or additional information. Ensure declarants carry out accurate and timely declarations in the iCMS system. Ensure entries are updated in SPOT and WAY. All PGA-CDs must be submitted in the TFP system in a timely manner. Once entries are paid, confirm that KEBS-CD and all other PA-CDs are fully submitted in TFP and shared with the team for clearance processing.

Customs Entry Lodgment & Work Distribution: Lodge customs entries in the iCMS system. Ensure fair and balanced allocation of files among declarants. Ensure each declarant meets the daily KPI target of 100 lines per day.

Continuous Monitoring & Follow-Up: Ensure declarants constantly check TFP and iCMS systems to monitor passing entries and permit approvals. Promptly respond to any rejected entries or permits. Escalate issues for support when necessary to avoid delays

Support & Coordination: Support the Team Leader, Supervisor, and Port Operators with any inquiries or customs rejections. Provide clarification and guidance on customs documentation, duties, requirements, and regulations.

Query Resolution & Escalation: Handle customs queries in coordination with the Supervisor. Escalate unresolved issues to the Managers within 24 hours. Make physical interventions at relevant offices/ports where necessary to ensure resolution.

Reporting & Monitoring: Share the Job Allocation Report daily. Ensure each declarant submits their Daily Activity Report without fail.

Duty and Tax Projection: Perform duty and other tax projections accurately and in a timely manner to support smooth entry processing and planning& bond projection

Qualifications or requirements (e.g., education, skills)

Diploma in C & F or related field

ICMS training

East African Freight Forwarding Practicing Certificate will be an added advantage.

Experience needed

5 years' experience in a busy logistics'/ freight forwarding industry.

• Acknowledge receipt of full sets of documents/files from IFFOS Operators.
• Confirm the validity and completeness of clearance documents (pre-declaration check).
• Allocate files to declarants for timely entry submission.
• Liaise with the Team Leader, IFFOS Operators, and Operations Supervisor to confirm the appropriateness of documents and request any missing or additional information.
• Ensure declarants carry out accurate and timely declarations in the iCMS system.
• Ensure entries are updated in SPOT and WAY.
• All PGA-CDs must be submitted in the TFP system in a timely manner.
• Once entries are paid, confirm that KEBS-CD and all other PA-CDs are fully submitted in TFP and shared with the team for clearance processing.
• Lodge customs entries in the iCMS system.
• Ensure fair and balanced allocation of files among declarants.
• Ensure each declarant meets the daily KPI target of 100 lines per day.
• Ensure declarants constantly check TFP and iCMS systems to monitor passing entries and permit approvals.
• Promptly respond to any rejected entries or permits.
• Escalate issues for support when necessary to avoid delays
• Support the Team Leader, Supervisor, and Port Operators with any inquiries or customs rejections.
• Provide clarification and guidance on customs documentation, duties, requirements, and regulations.
• Handle customs queries in coordination with the Supervisor.
• Escalate unresolved issues to the Managers within 24 hours.
• Make physical interventions at relevant offices/ports where necessary to ensure resolution.
• Share the Job Allocation Report daily.
• Ensure each declarant submits their Daily Activity Report without fail.
• Perform duty and other tax projections accurately and in a timely manner to support smooth entry processing and planning& bond projection

• iCMS system proficiency
• TFP system proficiency
• SPOT and WAY system updates
• Customs declaration accuracy
• Document validation and completeness check
• File allocation and workload management
• KPI monitoring and achievement
• Problem-solving and issue escalation
• Communication and coordination with internal teams and external stakeholders
• Understanding of customs documentation, duties, requirements, and regulations
• Reporting and data submission
• Duty and tax projection

• Diploma in C & F or related field
• ICMS training
• East African Freight Forwarding Practicing Certificate (added advantage)